Transportation Customer Experts - German - Remote Athens

Dila Recruitment; Düsseldorf; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is seeking a Customer Expert to provide support for truck and bus inquiries, ensuring client retention and satisfaction. The ideal candidate must have excellent German skills and be comfortable in a remote role that involves assisting customers with vehicle issues. Relocation assistance to Greece is provided, including flight costs and accommodation support. Competitive salary and benefits are included.

Leistungen

Relocation support covering flight tickets and accommodation

Competitive salary with additional bonuses

Health care benefits

Full training by certified instructors

Free online Greek language courses

Aufgaben

• Handle inquiries and complaints by phone, email, or chat.
• Support customers during truck breakdowns by creating appropriate cases.
• Contact nearest dealer/technician for assistance if issues can't be resolved.
• De-escalate concerns and propose solutions.
• Answer questions about service, technical and product concerns.

Kenntnisse

Excellent command of German

Good communication skills in English

Basic awareness of automotive roadside assistance procedures

Work experience with knowledge management systems

Professional expertise with ticketing and roadside assistance

Previous experience in a contact center

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Overview

Position: Customer Expert

Work model: Remote

Location: Atens Greece

Employment type: Full-time

What you will do

• Handle truck and bus related inquiries and complaints in a case-closed manner by phone, email or chat.
• Support customer in case of truck breakdowns (flat tire, engine failure, etc.) by creating appropriate cases in the CRM system after identifying the customer vehicle location and verification of GOP coverage.
• If the problem cannot be resolved over the phone, contact the nearest dealer/technician or party for assistance.
• De-escalation of concerns, proposing solutions within set parameters or referring to 2nd/3rd parties.
• Answer questions about customer service, technical and product concerns, and general corporate matters.
• Strive for client retention and loyalty and aim for a positive response to the customer inquiry.
• Answer and assist on incoming calls/email from clients related to products, sales, service, corporate information, appointments, etc.
• Maintain a customer relationship database and follow up on customer contacts.

What you will bring

• Excellent command of German
• Good communication skills in English
• A high school diploma or its equivalent is required
• A basic awareness of automotive roadside assistance procedures
• Work experience with knowledge management systems and information research
• Professional expertise with ticketing and roadside assistance is preferred
• Previous experience working in a contact center or managing mail is preferred

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets, expenses, hotel accommodation support with the house searching process — all at no cost to you)
• Competitive monthly salary plus 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises providing a great working environment with relaxing break areas

Key Skills

Javase, Analysis, Legal Operations, Light Vehicle Driving, Adobe Indesign

Vacancy: 1