Service & Solutions Advisor - Relocation Included

Cross Border Talents; Chemnitz; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A multinational company is seeking Customer Happiness Agents for various locations, including Athens and Lisbon. You will provide exceptional customer service, addressing inquiries and concerns effectively, with full training provided. The role offers a competitive salary, relocation assistance, and opportunities for career growth within an international environment.

Leistungen

Relocation package including flight ticket and accommodation

Private health insurance

Paid vacation days and public holidays

Performance-based bonuses

Growth opportunities in various departments

Qualifikationen

• No prior experience needed; full paid training is provided.
• Motivated to relocate and start an international career abroad.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide clear solutions to technical or service-related issues.
• Support customers with account setup and billing.
• Document and update customer records.
• Collaborate with team to improve processes.
• Ensure high customer satisfaction.

Kenntnisse

Native or near-native German (C1-C2)

Good level of English (B1 or higher)

Strong communication skills

Active listening skills

Calm and positive attitude

Basic computer skills (MS Office)

Jobbeschreibung

About the Role

We are looking for Customer Happiness Agents to join our offices in Athens, Lisbon, and Madrid. Provide top-level service, solve issues, and work in a multicultural team. Full relocation package included.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. You’ll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and effective solutions to technical or service-related issues
• Support customers with account setup, billing, orders, or product use
• Document and update customer records in the system
• Collaborate with colleagues and supervisors to continuously improve processes
• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)
• Strong communication and active listening skills
• Ability to stay calm and positive when solving customer issues
• Basic computer skills (MS Office, email, chat platforms)
• No prior experience needed; full paid training is provided
• Motivated to relocate and start an international career abroad

What We Offer

Relocation package:

• Flight ticket to Spain, Greece, or Portugal
• Airport pickup upon arrival
• Company-paid hotel accommodation during the first weeks
• Assistance in finding long-term housing

Salary & Benefits:

• Competitive monthly salary + performance-based bonuses
• Paid initial training and continuous coaching
• Private health insurance (in some locations)

Work-Life Balance:

• Full-time, 40 hours per week, with rotating shifts
• Paid vacation days + public holidays

Growth Opportunities:

• Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments
• Experience in an international corporate environment

Lifestyle Perks:

• Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki
• Enjoy a sunny climate, cultural diversity, and affordable lifestyle