Operational Manager

Growe Talents; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading online gaming company in Germany is looking for an Operations Manager to oversee day-to-day business operations, liaise with departments for strategic goals, and evaluate business efficiency. Ideal candidates will have 3-5+ years in product operations, expertise in incident management, and excellent communication skills. The role offers a dynamic work environment and various health benefits.

Leistungen

Global Medical Coverage

Performance‑Driven Rewards

Dynamic Work Environment

Qualifikationen

• 3–5+ years in product operations or operational product management.
• Proven experience managing operational ecosystems.
• Hands-on experience with incident management.

Aufgaben

• Plan and monitor business operations for smooth progress.
• Liaise with Country Head to set strategic goals.
• Evaluate efficiency of business procedures.

Kenntnisse

Product operations management

Technical operations

Incident management

Communication skills

Data analysis

Problem-solving

Tools

Grafana

Jobbeschreibung

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players. Develop and launch own Casino Games, as well as operate own CRM, CS and Back-office platforms.

Responsibilities

• Plan and monitor the day-to-day running of the business to ensure smooth progress;
• Liaise with Country Head to make decisions for operational activities and set strategic goals;
• Close collaboration with Marketing, Billing, Product, and Project departments;
• Supervise staff from different departments, lead own cross‑functional team, and provide constructive feedback;
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements;
• Evaluate overall performance by gathering, analysing, and interpreting data and metrics;
• Improve operational management systems, processes, and best practices;
• Formulate strategic and operational objectives;
• Revise and formulate policies and promote their implementation.

Experience you’ll need to bring

• 3–5+ years in product operations, technical operations, or operational product management in a digital or telecom/fintech/IT environment;
• Proven experience managing complex operational ecosystems involving billing systems, analytics platforms, API integrations, and internal tools;
• Hands‑on experience with incident management, including triage, root cause analysis, escalation, and cross‑team coordination;
• Background working closely with engineering, infrastructure/SRE, QA, and data teams to resolve issues and deliver improvements;
• Experience supporting live, customer‑facing or large‑scale internal systems with strict uptime and SLA requirements;
• Practical familiarity with technical logs, monitoring tools (e.g., Grafana), and basic troubleshooting;
• Experience working in multiregional or cross‑cultural environments, ideally with LATAM markets;
• Demonstrated ability to manage high‑pressure operational scenarios, prioritise tasks, and maintain structured communication;
• Understanding of billing flows, data pipelines, domain/DNS management, or other backend operational systems is a strong plus;
• At least an upper‑intermediate level of English.

Personal features

• Strong ownership mindset: takes responsibility for problems until they are fully resolved;
• High stress tolerance: stays calm, structured, and clear‑thinking during incidents or service outages;
• Excellent communication skills: able to translate technical issues into clear language for non‑technical stakeholders;
• Detail‑oriented: catches inconsistencies, data issues, and operational gaps that others might miss;
• Collaborative nature: works effectively with engineers, analysts, support, partners, and cross‑regional teams.

Benefits

• Health & Wellness Focus;
• Global Medical Coverage;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance‑Driven Rewards;
• Dynamic Work Environment.

Apply, and let your growth journey begin.