IT-Systemadministrator (m/w/d)

Gerdes GmbH; Lengerich; Vor Ort; EUR 31.000; Vollzeit

Zusammenfassung

A technology service provider in Nordrhein-Westfalen is seeking an entry-level IT Engineer to be the first point of contact for addressing IT issues. This role involves managing technical support queues, troubleshooting system problems, and liaising with third parties. Candidates should have a foundational knowledge of networking tools and investigative skills. On-the-job training will be provided, making it ideal for recent graduates. The position offers a starting salary of £26,500 with 28 days of holiday per year.

Leistungen

28 days holiday per year

On-the-job training

5% employee pension contribution

Qualifikationen

• Entry-level position requiring knowledge of ITIL and cloud computing frameworks.
• Robust investigative skills with a methodological approach to diagnosing issues.
• Strong communication skills necessary for user support.

Aufgaben

• Manage technical support queues and provide guidance to users.
• Troubleshoot and diagnose system problems and deploy solutions.
• Liaise with third parties to report and resolve issues.

Kenntnisse

Knowledge of Cisco infrastructure tools

Understanding of SQL

Investigative skills

Attention to detail

Strong verbal and written communication skills

Jobbeschreibung

Overview

IT Engineer, overview: This is an entry level position; however, you will be the first point of contact for addressing IT-related issues faced by end-users and will also help in supporting third-party software such as Amazon Connect, SharePoint, Azure etc. On-the-job training and mentoring will be provided. Duties of the IT Engineer include, but are not limited to: manage technical support queues from triage to resolution by providing technical support and guidance to users, troubleshooting and diagnosing system problems and deploying solutions. Liaison with third parties and government systems to report and resolve issues reported by operations. Managing virtual endpoints and assets hosted in cloud architecture. Patching and vulnerability management for OS, firmware, networks and company applications. Assisting in the onboarding and offboarding of staff. Management of licenses, accounts and groups in Microsoft Office 365. Proactive monitoring for the health of live systems and carrying out Level 1-3 support. Following and enforcing IT security policies, ISO 27001 security standards and cyber insurance. Conduct regular audits on systems, assets and access. As well as being familiar with Microsoft 365 applications, Azure AD and Intune admin, the successful IT Engineer will have:

Responsibilities

• Manage technical support queues from triage to resolution; provide technical support and guidance to users; respond to inquiries and complete requests promptly.
• Troubleshoot and diagnose system problems; deploy solutions.
• Liaise with third parties and government systems to report and resolve issues reported by operations.
• Manage virtual endpoints and assets hosted in cloud architecture.
• Patching and vulnerability management for OS, firmware, networks and company applications.
• Assist in onboarding and offboarding of staff.
• Manage licenses, accounts and groups in Microsoft Office 365.
• Proactive monitoring for the health of live systems and perform Level 1-3 support.
• Follow and enforce IT security policies, ISO 27001 security standards and cyber insurance.
• Conduct regular audits on systems, assets and access.
• Be familiar with Microsoft 365 applications, Azure AD and Intune admin.

Qualifications

• Knowledge of Cisco infrastructure tools and networking principles.
• Awareness of ITIL and cloud computing frameworks.
• Understanding SQL and PowerShell; knowledge of other programming languages is preferable.
• Robust investigative skills with a methodological approach to diagnosing, identifying, and resolving issues; strong verbal and written communication skills; attention to detail when investigating, reviewing issues, audits and performing tasks.

Benefits

• Shift rotation, 2 days 7am-7pm, 2 nights 7pm–7am.
• Starting salary £26,500.
• Holidays: 28 days per year (20 + 8) increasing by 1 per year up to 25 plus stats.
• Training: On-the-job training since this is an entry level position.
• Pension: 5% employee contribution + 3% employer contribution.
• Getting there: Free onsite parking, on a bus route.
• Environment: Supportive & friendly, open office; 24/7 in a worldwide service and support provider.

Important note

Please be advised that a valid work permit for Germany is required for non-EU citizens. Applications without a valid work permit and sufficient German language skills may not be considered.

Position titles

• Tätigkeitsbereich
• IT
• IT-Systemtechniker/-administrator (all genders)
• Fachinformatiker Systemintegration (m/w/d)
• System Engineer (m/w/d) - Infrastructure and Security
• System Engineer (m/w/d) - Infrastructure and Security