IT Support Manager (m/f/d)

Thum+Mahr GmbH; Ludwigshafen am Rhein; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading service provider in media and broadcasting is seeking a customer support specialist to assist with hardware and software installations. The ideal candidate should possess strong IT knowledge, experience with ticket systems, and a commitment to excellent customer service. Proficiency in both English and German is required. Join a dynamic team and tackle exciting challenges with international clients.

Leistungen

Performance-related pay

Dynamic team environment

Collaborative induction period

Qualifikationen

• Basic understanding of hardware and networks is required.
• Willingness to provide support remotely and on-site.
• Good command of written and spoken English and very good knowledge of German.

Aufgaben

• Support customers in technical aspects of hardware and software.
• Record customer requirements and problems on-site or remotely.
• Answer technical inquiries via the ticket system.
• Participate proactively in service optimisation.

Kenntnisse

IT knowledge

Problem-solving

Team collaboration

Customer service

Tools

Ticket systems

Jobbeschreibung

Thum + Mahr GmbH is an internationally oriented company. Years of project experience make us one of the world’s established service providers in the media and broadcasting sector. Thum + Mahr supports its partners with the development of innovative and independent concepts. Our broad range of services, from project management and system integration to service and support, is what sets us apart. Our approach is to improve workflows sustainably.

Thum + Mahr is a subsidiary of the Broadcast Solutions Group!

Your Tasks

• You will support our customers in all technical aspects concerning the installation as well as the operation of hardware and software products.
• You will record the individual requirements and problems of our customers – either on‑site or remotely, as required – and ensure a smooth service.
• You will answer technical customer enquiries via the ticket system independently or forward them to the appropriate managers for processing.
• Complete documentation is just as natural for you as proactive participation in service optimisation.

Your Profile

• Whether you are an apprentice, a student, a technician or a career changer – you convince us with your IT knowledge and your open‑minded, solution‑oriented manner.
• You have a solid understanding of hardware and networks and ideally you are proficient in handling ticket systems and remote maintenance.
• Every customer can count on you because you are willing to support installations remotely and on site.
• We get to know you as a committed team player who attaches great importance to SERVICE, gets into conversation with customers quickly and also shows full commitment at different times of the day.
• Working independently is a matter of course for you.
• You have a good command of written and spoken English.
• A very good knowledge of German rounds off your profile.

We Offer

• Performance‑related pay and other inter‑company benefits
• A dynamic and committed team as well as professional challenges
• The excitement of finding innovative solutions together with international customers worldwide
• Helpful colleagues who provide advice and support during the induction period and who also help you find solutions after the successful induction period