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Customer Support Specialist (mwd)
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Softgames
Customer Support Specialist (mwd)
Job summary
A dynamic gaming company located in Berlin is seeking a Customer Support Specialist to enhance player experiences through engagement and problem-solving. In this role, you will assist players with inquiries, collaborate with development teams on improvements, and maintain a vibrant community presence. Ideal candidates are passionate gamers with excellent communication skills. Join us in revolutionizing mobile gaming while enjoying competitive compensation, flexible hours, and office perks such as a centralized location with city views.
Benefits
Qualifications
- Excellent communication skills to assist players effectively.
- Strong passion for gaming and familiarity with mobile gaming apps.
- Quick problem-solving abilities to ensure player satisfaction.
- Team-oriented mindset with the ability to collaborate with developers.
- Adaptability to diverse tasks in a dynamic environment.
Responsibilities
- Assist players with game-related issues via chat.
- Collaborate with dev team to report and resolve bugs.
- Create and update FAQ support resources for players.
- Engage with community on social media to enhance player interaction.
- Monitor feedback trends to inform game feature development.
Skills
Hey there! Ready to join a team thats all about fun and innovation At First Bananas GmbH were on a mission to revolutionize the iGaming world with our awesome mobile gaming apps. As a Customer Support Specialist youll be the friendly face (or voice) helping our players have the best experience possible. Our crew of passionate gamers and creators is dedicated to making every game not just exciting but also fair and sustainable. Were looking for someone who loves games as much as we do and is eager to keep things fresh and fun for our players. If youre into creating positive vibes and solving problems with a smile come and be a part of our journey to lead sustainable innovations in digital entertainment. Lets make gaming even more amazing together!
- Chat with players to help them solve any game-related issues or questions they have.
- Collaborate with the dev team to report bugs and suggest improvements based on player feedback.
- Create and update support resources like FAQs and guides to help players get the most out of our games.
- Engage with our gaming community on social media and forums to keep the conversations lively and positive.
- Monitor player feedback to identify trends and provide insights to the team for new game features.
- Great communication skills to help players with any questions or issues they might have.
- A passion for gaming and understanding of mobile gaming apps.
- Problem-solving skills to quickly figure out solutions and keep players happy.
- Ability to work in a team and collaborate with developers and designers.
- Flexibility to handle different tasks and adapt to new challenges in a fast-paced environment.
- Centrally located office on Berlins iconic Kurfürstendamm complete with a rooftop offering amazing views of the city
- Above-average compensation
- Additional vacation days
- Company laptop
- Company stock options
- Employee discounts
- Flexible working hours
- Free beverages
Join First Bananas as a Customer Support Specialist! Be part of our fun innovative team and help us create gaming experiences that players love. Apply now and lets make games awesome together!
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Employee
Experience : years
Vacancy : 1
Monthly Salary Salary : 3600 - 4800
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.