IT Service Owner Infrastructure (d/f/m)

Ottobock; Berlin; Hybrid; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A global technology firm in Berlin is seeking a Service Owner to lead the Digital Workplace area. In this role, you will be responsible for service quality improvement, managing external service providers, and ensuring seamless service delivery. Ideal candidates will have experience in service management, a university degree in Computer Science or Business Informatics, and excellent communication skills in both German and English. The position offers attractive compensation, flexible working models, and opportunities for personal development.

Leistungen

Attractive compensation including bonus

30 days of vacation

Flexible working time models

Individual development opportunities

Qualifikationen

• Several years of experience in Digital Workplace services management.
• Knowledge of IT service management processes (e.g., ITIL).
• Experience with contract and provider management.

Aufgaben

• End-to-end responsibility for Digital Workplace services.
• Defining and measuring service quality using KPIs.
• Managing external service providers and defining SLAs.

Kenntnisse

Service Management

Digital Workplace Environment

Team Collaboration

Clear Communication

Ausbildung

University degree in Computer Science or Business Informatics

Tools

Virtualization (Citrix)

Telephony (Teams)

Microsoft Copilot

Domain Management

Jobbeschreibung

Summary Statement

Global IT is the central partner of the global Ottobock business – we see ourselves as enablers and provide the full portfolio of infrastructure and applications to make the business even more successful.

In the role of Service Owner, you take on central responsibility for the quality and further development of global IT services in the Digital Workplace area. The services currently assigned to your future responsibility include Virtualization (Citrix), Telephony (Teams), Copilot (Chat/M365) and Domain Management, although there is flexibility – let’s shape it together!

The position can also be filled remotely within Germany.

Duties & Responsibilities

You take end-to-end responsibility for several services in the Digital Workplace area

You define and measure service quality using clear KPIs (e.g., availability, user satisfaction, security requirements) and derive targeted improvement measures

You ensure stable and secure operations by effectively managing external service providers and clearly defining contractual and operational frameworks (e.g., SLAs, KPIs)

You make decisions regarding the target technical architecture of your services – in close alignment with architecture and security teams

You monitor and optimize service delivery costs, plan budgets, and shape global cost allocation models

You continuously observe market trends and technological developments to identify innovation and change potential at an early stage

You plan and coordinate transformation activities in your service area – both technical and organizational

You work closely with other IT Service Owners to clearly define interfaces and ensure seamless end-user experiences

Qualifications

You hold a university degree in Computer Science, Business Informatics, or a comparable field

You bring several years of experience in the Digital Workplace environment, both from a technical and a service management perspective. Ideally, you have knowledge in Virtualization, Telephony, Microsoft Copilot, and Domain Management

You have experience in the implementation, operation and continuous improvement of global IT services, particularly in collaboration with IT service providers

You have solid knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control

You communicate clearly and effectively – in both German and English – and enjoy working in teams and with international stakeholders

Attractive compensation including bonus and 30 days of vacation

Flexible & family-friendly working time models (including remote work options)

Individual development and training opportunities through the Ottobock Academy as well as external training programs

An open company culture with regular team events and an exciting international work environment

Corporate benefits, health management offerings, and many additional advantages waiting for you at Ottobock

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.

Apply now!

Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal atjobs.ottobock.com. Please quote the Job-IDfor the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!