Head of Quality Management – Global Customer Operations

Siemens Energy; Mülheim an der Ruhr; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading energy company is seeking a Head of Quality Management for Global Customer Operations in Mülheim an der Ruhr. The role involves ensuring leadership in quality matters, optimizing processes, and maintaining a positive culture. Candidates should have a master's degree in engineering, long experience in quality management within the energy industry, and excellent communication skills.

Qualifikationen

• Long experience in engineering, project management, business excellence, and quality management.
• Solid understanding of management system standards and auditor certification is an advantage.
• Willing to travel 20% domestically and internationally.

Aufgaben

• Lead the GCO QM team and ensure clear communication.
• Maintain positive quality and safety culture, ensuring regulatory compliance.
• Continuously optimize organization and reduce business risks.

Kenntnisse

Leadership

Quality management

Risk management

Communication

Intercultural sensitivity

Digitalization

Ausbildung

Master's degree in engineering or industrial engineering

Tools

ISO 9001

ISO 14001

ISO 45001

Jobbeschreibung

Head of Quality Management – Global Customer Operations

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Overview

As Head of GCO QM, you report directly to the GCO management and continuously work on topics such as risk and opportunity management in engineering, supplier, and project management. You will also focus on continuous improvement of processes, tools and knowledge base along the value chain from product development, bidding to project execution; you drive the organization in fostering customer value orientation, systematic improvement and critical thinking.

Responsibilities

• Lead the GCO QM team and report directly to GCO management, ensure leadership, clear communication and comprehensive support on all QEHS matters for the global GCO management and GCO team
• Maintain and improve a positive quality and safety culture, ensuring compliance with relevant regulations and standards
• Contribute to driving the organizations nuclear readiness for conventional island applications
• Continuously drive further optimizing the organization and reducing business risk by consequent application of the Critical to Quality (CTQ) approach from R&D to project execution
• Systematically evaluate improvement sources (e.g.: customer feedback) using digitalization and artificial intelligence to successfully implement required actions ensuring quality in projects and improve knowledge base and conduct regular audits and assessments to identify areas for improvement, and ensure robust incident investigations and root cause analysis to prevent recurrence
• Collaborate with other Siemens Energy organizations to integrate QEHS considerations into all aspects of the business, including management of supplier-related risks and opportunities

Qualifications

• Successfully completed a master's degree in engineering or industrial engineering
• Longlasting experience in engineering, project management, business excellence and quality management in the energy industry or a comparable background
• Solid understanding of management system standards (ISO 9001, ISO 14001 and ISO 45001), auditor certification being an advantage
• Experience in organizational change management, Lean certification a plus
• Excellent communication skills coupled with intercultural sensitivity and competence, fluent English.
• Willing to travel 20% both domestically and internationally

About The Team

Our Gas Services division offers Low-emission power generation through service and decarbonization. Zero or low emission power generation and all gas turbines under one roof, steam turbines and generators. Decarbonization opportunities through service offerings, modernization, and digitalization of the fleet.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

We value equal opportunities and welcome applications from people with disabilities.