Deutschsprachige Kundenservice in Griechenland (m / w / d) - Finanzen / Bankwesen

Teleperformance; Berlin; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A leading customer service provider is seeking a German-speaking Customer Service Specialist to join their Anti-Financial Crime team in Greece. This role involves supporting customers, preventing fraud, and ensuring data protection. Ideal candidates will have fluency in German, strong communication skills, and a willingness to relocate. The position offers competitive salary, relocation assistance, and professional growth opportunities.

Leistungen

Competitive monthly salary

Relocation support including flight tickets and accommodation

Health care benefits

Professional growth opportunities

Free Greek language courses

Qualifikationen

• Fluency in German is essential.
• Must have exceptional communication skills.
• Experience in customer-facing roles preferred.
• Must hold EU citizenship or valid work permit for Greece.
• Willingness to relocate to Greece required.

Aufgaben

• Support customers via phone, chat, and email.
• Prevent fraud and protect customer data.
• Track and ensure cases are efficiently resolved.
• Maintain high customer satisfaction and strong relationships.

Kenntnisse

Fluency in German

Very good written and oral communication skills in English

Exceptional communication and soft skills

Problem-solving skills

Experience in customer service

Tools

CRM tools

Jobbeschreibung

Join our Anti-Financial Crime Customer Experts team to prevent fraud, protect data, and safeguard the customers of a leading Mobile Bank.

TP in Greece is collaborating with the leading Mobile Bank, helping you manage your bank account on-the-go, track your expenses, and set aside money in real-time.

We are seeking a German-speaking Customer Service Specialist to support German-speaking customers.

In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience. You are not just the first layer of support but also the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are key aspects of this role!

Take a step forward and join us in Greece!

What you will do:

1. Support customers via phone, chat, and email
2. Prevent fraud, protect data, and safeguard customers
3. Be an ambassador of our client
4. Track and follow cases to ensure they are closed efficiently and promptly
5. Maintain high customer satisfaction
6. Provide and maintain strong, professional relationships with all partners and show empathy at all times
7. Work towards reaching targets set by the client statement of work as well as internal targets

What you will bring:

1. Fluency in German
2. Very good written and oral communication skills in English
3. Exceptional communication and soft skills, as well as problem-solving skills
4. Computer knowledge / tech savviness; experience with CRM tools is preferred
5. Ability to work under stressful and testing situations with customers
6. Experience in customer service or customer-facing roles is preferred
7. A can-do attitude, willingness to learn, and reliability are essential
8. Must hold EU citizenship / EU Passport or valid work permit for Greece
9. Willingness to relocate to historic Athens, Greece, or be a local candidate

What we offer:

1. Complete support to help you ease your relocation to Greece (we cover your flight tickets, hotel accommodation, support with house searching, all at no cost to you)
2. Competitive monthly salary + 2 extra salaries per year
3. Referral Program: Bring your friends and receive bonuses!
4. Health care benefits and numerous discounts
5. Full training by certified instructors
6. Professional growth and development opportunities
7. Special events as well as community and social responsibility initiatives
8. Free online Greek language courses
9. State-of-the-art premises with a great working environment and relaxing break areas
10. Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, gaining valuable experience and skills while representing one of the biggest brands worldwide. You will be part of a company that promotes diversity and offers equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Find out more

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Kundenberater, Kundenservice, Kundenberatung, Quereinsteiger, Teilzeit, Vollzeit, Vertrieb, Büro, call center, customer service, customer support, german speaker, german speaking, deutsch