Customer Support Specialist - German - Remote in Greece

Dila Recruitment; Hamburg; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment agency is looking for a Customer Support representative to assist customers with product inquiries and technical issues. The position offers the opportunity to work remotely, relocation support, and a competitive salary with additional benefits. Ideal candidates should possess excellent communication skills in German and English, along with experience in customer support. This role ensures high customer satisfaction and provides thorough training.

Leistungen

Relocation support

Competitive salary

Health care benefits

Free Greek language courses

Professional growth opportunities

Qualifikationen

• Experience in customer support or technical support roles is appreciated.
• Ability to handle unexpected changes and customer concerns professionally.

Aufgaben

• Handle incoming phone calls, messages, and emails from customers.
• Provide information and assistance on products such as vacuum cleaners and air purifiers.
• Troubleshoot technical issues and offer solutions to customer inquiries.
• Process warranty claims, repairs, and replacements.
• Maintain high customer satisfaction through professional communication.

Kenntnisse

Excellent communication skills in German

Excellent communication skills in English

Attention to detail

Technical troubleshooting skills

Problem-solving skills

Jobbeschreibung

Position : Customer Support

Work model : Remote

Location : Greece

Employment type : Full-time

What You Will Be Doing :

• Handling incoming phone calls, messages, and emails from customers.
• Providing information and assistance on products including vacuum cleaners, air purifiers, hair care tools, and more.
• Troubleshooting technical issues and offering solutions to customer inquiries.
• Processing warranty claims, repairs, and replacements.
• Offering product recommendations based on customer needs and preferences.
• Maintaining high customer satisfaction through professional and courteous communication.

Job Requirements :

• Excellent writing and verbal communication skills in German and English.
• Strong attention to detail.
• Good technical troubleshooting and problem-solving skills.
• Ability to handle unexpected changes and customer concerns professionally.
• Experience in customer support or technical support roles is appreciated.

What We Offer :

• Relocation support: flights, accommodation, and housing assistance at no cost to you.
• Competitive monthly salary plus 2 extra salaries per year.
• Health care benefits and numerous discounts.
• Full training by certified instructors on products and customer service techniques.
• Opportunities for professional growth and development.
• Participation in special events, community involvement, and social responsibility initiatives.
• Free online Greek language courses.
• State-of-the-art premises providing a great working environment with relaxing break areas.

Key Skills : Design Engineering, Baan, Customer Service, Fund Management, ABAP, Elevator

Employment Type : Full Time

Experience : Years

Vacancy : 1