Customer Support Agent IT / ENG (all genders)

Sammelkartenmarkt GmbH & Co. KG; Berlin; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A leading trading card marketplace in Berlin is looking for a Customer Support Agent fluent in Italian and English to assist customers with various inquiries. The role involves mediating between customers and requires presence in the Berlin office. You should have a solution-oriented approach, enjoy working with people, and possess experience in customer support. Benefits include 5 weeks paid vacation, a personal development budget, and a relaxed company culture.

Leistungen

5 weeks paid vacation

Deutschland Ticket for public transport

Lunch at company expense

Dynamic hybrid workplace

Annual personal development budget

Membership at Urban Sports Club

Qualifikationen

• Fluent in Italian and English; familiarity with German and/or French/Spanish is a plus.
• Experience in customer support with a solution-oriented approach.
• Proficient in computer use and office applications.

Aufgaben

• Support customers on Cardmarket with inquiries primarily in English and Italian.
• Mediation between parties in customer support, requiring decision-making freedom.

Kenntnisse

Fluent Italian (mother tongue)

English (C1)

German (B1)

French or Spanish (B1)

Customer support experience

Solution-oriented mindset

Jobbeschreibung

Our Vision

Cardmarket is all about the people.

Our goal is that all people in the company come inspired to work, feel safe at work and go fullfilled at home.

The most important part of our corporate culture is open communication, because only when we talk about problems, no matter how big or small, can we find a solution together.

Cardmarket connects people from all continents of the world, regardless of race, colour, ancestry, religion, national origin, gender or sexual orientation.

We treat all people in the same way and we expect the same from all our applicants. It is the different perspectives that make us strong as a Cardmarket family and make us ready to go into the future together as a diverse and inclusive team.

Your Responsibilities

• As Customer Support Agent you will support customers on Cardmarket in all their concerns and also take care of other tasks from the "Operations" area. The main task here is to answer and solve customer enquiries in writing, primarily in English and Italian.
• As Cardmarket is a marketplace with many private participants, a large part of the work in "Customer Support" area is also mediation between two parties, with each agent having a large degree of decision-making freedom and responsibility.

Your profile

• You speak fluent Italian (mother tongue) and English (C1) and at best German (B1) and / or French or Spanish (B1)?
• Do you like trading card games and are you familiar with online trading (on Cardmarket if possible)?
• Do you like working in a solution-oriented way and helping others?
• Do you enjoy dealing with people, have a feel for customer enquiries and strike "the right note" in conversation?
• Are you well-versed in the use of computers and office applications?
• You already have working experience in customer support with other companies?
• Presence in Berlin is required

Why us?

• A full-time position in our office in Berlin Prenzlauer Berg
• 5 weeks paid vacation per year
• Deutschland Ticket for local and long-distance public transport
• Lunch at the company's expense (up to 7,50€ per working day) and free drinks and snacks in our offices
• A relaxed company culture - everyone here is on first-name terms, from the intern to the CEO
• A dynamic and hybrid workplace, including equipment of your choice
• Flexible working times with core hours
• Maximum enthusiasm for games - both "on the job" and beyond
• Annual personal development budget of €1.500 per year for conferences, courses, books etc.
• Women of Cardmarket Group
• Cooperation with DearEmployee - anonymous psychological support for our employees
• Membership at "Urban Sports Club"