Customer Success Manager(f / m / d)

Digital Charging Solutions GmbH; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading electric mobility solutions company in Berlin is seeking a Customer Success Manager to join their Key Account Management team. This role focuses on writing offers, managing CRM systems, handling customer inquiries, and collaborating with teams. The ideal candidate will have a Bachelor's degree, at least 3 years of experience in customer support, and proficiency in CRM tools like SAP, Jira, and Confluence. Join us for a unique opportunity to work on impactful products and services within a dynamic environment.

Leistungen

Subsidised gym membership

Subsidised office lunch benefit

Personal development budget

Monthly mobility budget

Off-site/team events

Modern office environment

Home office flexibility

Qualifikationen

• At least 3 years of experience in customer success or internal sales support.
• Proficiency in SAP CRM or similar tools.
• Experience with Jira and Confluence.

Aufgaben

• Write and coordinate offers for features.
• Regularly update and maintain CRM tool.
• Manage application process for vouchers and campaigns.
• Respond promptly to customer inquiries.
• Handle RFID card bulk orders.

Kenntnisse

Written communication

Verbal communication

Organizational skills

Multitasking

Customer-focused problem solving

Collaboration

Ausbildung

Bachelor's degree in Business Administration, Sales, Marketing, or related field

Tools

SAP CRM

Jira

Confluence

Jobbeschreibung

Customer Success Manager(f / m / d) at Digital Charging Solutions GmbH | softgarden

Electrify your career!

We believe the future of mobility is electric! Join an enthusiastic international team with a common vision of the future of mobility and be part of transforming the automotive industry.

Charging needs to be simple and easy to use, therefore we focus on digitised and customer‑oriented services. We develop white‑label public charging solutions for automotive OEMs and fleet operators. These services provide access to multiple networks of Charge Point Operators (CPO) and enable drivers of electric vehicles to find, use and pay for public charging in an easy and seamless way.

Since the beginning of 2019, Digital Charging Solutions GmbH has been part of the mobility joint venture between the BMW Group and Daimler AG. CHARGE NOW is a service of DCS and part of this joint venture, which aims to strengthen sustainable mobility together with FREE NOW.

Customer Success Manager(f / m / d)

Full Time

Rosenstraße 18-19, 10178 Berlin

With Professional Experience

12 / 10 / 25

We are looking for a proactive and detail‑oriented Customer Success & Internal Sales Support Specialist to join our Key Account Management (KAM) team.

This role involves writing and coordinating offers, maintaining our CRM system, managing vouchers and campaigns, handling a high volume of customer inquiries, and utilising Jira and Confluence for effective project and documentation management.

The ideal candidate will help ensure outstanding service and support to our customers, contributing to the growth and success of our business.

Write and Coordinate Offers

• Write and coordinate offers for new and existing features.
• Facilitate effort estimation, planning, and prioritisation of products in collaboration with the KAM team.
• Manage the full offer process, ensuring timely completion, approvals, and necessary documentation.

Update and Maintain CRM Tool (SAP)

• Regularly update and manage customer information and activities in the CRM.
• Ensure data integrity and accuracy for effective decision‑making and customer outreach.
• Utilise CRM for billing, reporting status, and B2B revenue forecast management.

Voucher and Campaign Applications

• Manage the application process for vouchers and promotional campaigns.
• Coordinate with internal teams to ensure smooth execution and monitoring of campaigns.
• Maintain proper documentation and linkage within the CRM and necessary systems.

Handling Customer Inquiries

• Respond promptly to a high volume of customer questions to provide effective solutions.
• Collaborate with internal teams to address customer inquiries and ensure a high level of satisfaction.

RFID Management

• Handle RFID card bulk orders from receipt through processing and delivery.
• Keep stakeholders informed on the status of RFID orders and ensure all processes are followed through to completion.

Your profile

Education

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.

Experience

• Ideally 3 years of experience in customer success, internal sales support, or a related role.
• Proficiency in SAP CRM or similar CRM tools.
• Experience with Jira and Confluence for project and documentation management.

Skills

• Strong written and verbal communication skills.
• Excellent organisational and multitasking abilities.
• Customer‑focused with a proactive problem‑solving approach.
• Ability to work collaboratively within cross‑functional teams.

We offer

• A unique opportunity combining the energy of a start‑up with the power of BMW, Mercedes‑Benz Mobility & bp.
• Working on products & services with a high social impact.
• An international team of talented people who love what they do and live a collaborative spirit.
• An open‑minded culture with room for growth and the freedom to bring in own ideas.
• Subsidised gym membership, subsidised office lunch benefit, a personal development budget for your professional growth, monthly mobility budget, off‑site / team events & much more.
• Modern, sunny offices in Berlin & Munich.
• 3 days of home office per week.

… and of course, the classics: delicious coffee & tea, fresh fruits and an office dog‑friendly environment.

At DCS we acknowledge the value of diversity, promote equality and challenge unfair discrimination. We strive to create an inclusive work environment, safe for anyone regardless of their gender identity, sexual orientation, abilities, ethnicity or race. We have the clear goal of driving diversity and inclusion across all dimensions and treat each applicant with the same respect and consideration.

Get in touch!

Are you excited about shaping the future of e‑mobility services?

Then send us your application (CV, earliest starting date, salary expectations and optional motivational statement).

Don’t worry if you don’t think you meet all requirements for this position. First and foremost, we value like‑minded, passionate people who want to make an impact in shaping the future of e‑mobility. We encourage you to apply and convince us why you would be a good fit in a cover letter.

We are looking forward to hearing from you!

Apply Online