Customer Service Account Coordinator

L&W Apparell Co Inc; Hannover; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A prominent apparel company is seeking a detail-oriented Customer Service Representative to manage customer accounts and ensure accurate order processing. The ideal candidate should have a high school diploma, at least two years of customer service experience, and strong communication skills. The role is onsite and offers competitive health and insurance benefits.

Leistungen

Health, vision, and dental insurance

401(k) with company match

Life insurance & employee assistance program

Qualifikationen

• At least 2 years of customer service experience, ideally in an office or call center environment.
• Basic computer skills and ability to learn internal systems.
• Ability to remain focused and productive in a quiet, structured workspace.

Aufgaben

• Manage ongoing relationships with an assigned customer base.
• Respond to customer inquiries by email and phone in a professional manner.
• Process and track orders, returns, and changes.

Kenntnisse

Written communication

Verbal communication

Problem-solving

Ausbildung

High school diploma or GED

Jobbeschreibung

About L2 Brands
L2 Brands is a leading designer, manufacturer, and marketer of high-quality, custom-logo apparel, headwear, and home décor serving the Collegiate, Resort/Destination, Golf, and Corporate markets. For over 30 years, our League, Legacy, Ouray, and Locale lifestyle brands have delivered premium customized products that connect people with the schools, traditions, destinations, and workplaces they love.

The Role
We are looking for a detail-oriented and disciplined Customer Service Representative who thrives in a structured, process-driven environment. This role focuses on managing a dedicated set of customer accounts — primarily via email — to ensure orders are processed accurately, issues are resolved promptly, and customers receive consistent, professional communication.

If you’re someone who likes working within clear guidelines, enjoys handling a steady flow of tasks, and takes pride in accuracy, this may be a great fit.

What You’ll Do

Manage ongoing relationships with an assigned customer base.

Respond to customer inquiries by email and phone in a professional, timely manner.

Process and track orders, returns, and changes.

Troubleshoot and resolve issues independently, serving as your own escalation point.

Collaborate with internal teams such as Production, Merchandising, and Sales to ensure smooth order fulfillment.

Maintain accurate and thorough records of customer interactions.

What We’re Looking For

High school diploma or GED

At least 2 years of customer service experience, ideally in an office or call center environment

Strong written and verbal communication skills

Basic computer skills and ability to learn internal systems

Ability to remain focused and productive in a quiet, structured workspace with scheduled breaks

Schedule

Onsite, in-office role

What We Offer

Health, vision, and dental insurance

401(k) with company match

Life insurance & employee assistance program