Customer Care Specialist - Industrial (m/w/d)

CSA Group; Plattling; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading testing and certification organization in Bayern is seeking a Customer Care Specialist to support sales and serve existing customers. Responsibilities include managing customer inquiries, preparing proposals, and collaborating on marketing initiatives. Candidates should have vocational training in business or relevant studies, along with 2-5 years of experience in a customer service role. CSA Group offers a permanent contract, benefits, and flexibility in working hours.

Leistungen

Fitness & Health Program

Company pension plan

Flexible working hours

Generous company benefits

Qualifikationen

• 2-5 years of relevant work experience desirable.
• Knowledge of the testing and certification industry is an advantage.
• Very good customer service skills and high service orientation.

Aufgaben

• Support the sales process and customer service for national and international customers.
• Process customer inquiries and track open quotations.
• Proactively market CSA's services to existing customers.

Kenntnisse

Customer service skills

Detail orientation

Multi-tasking

Communication skills

Ausbildung

Completed commercial or technical vocational training

Tools

Salesforce

Workday

Jobbeschreibung

Employment Status: Regular Time Type: Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day household items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

For our Sales Team we are looking for a

Customer Care Specialist - Industrial

These are your tasks:

• Support of the sales process and customer service for national as well as international existing customers in the testing, inspection and certification (TIC) area
• Independent processing of customer inquiries incl. preparation of proposals and tracking of open quotations until receipt of order
• Recording and maintaining accurate and complete customer master data in the CRM system
• Assist in achieving company goals and increasing revenues
• Proactively market CSA's portfolio of services to existing customers in collaboration with the marketing team
• Occasional client/trade show visits and involvement in client events

We expect:

• Completed commercial or technical vocational training, technical business management or completed studies in the field of marketing/sales or comparable
• 2-5 years of relevant work experience desirable
• Knowledge of Salesforce and Workday is an advantage
• Knowledge of the testing and certification industry is an advantage
• Very good customer service skills, high service orientation and communication skills
• Detail orientation and ability to handle multiple tasks/projects simultaneously
• Independent and result-oriented way of working

What we offer:

• An interesting and varied job in the sales area to support the continuous growth of CSA Group
• Function as internal sales and customer contact for all commercial-related topics
• Fitness & Health Program for a relaxed balance to the daily work routine
• Company pension plan
• Permanent contract
• Generous company benefit package
• Flexible working within core working hoursWellness Reimbursement
• Access to Health & Wellbeing Resources

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at [e-mail] if you require accommodation in the interview process.