Croatian Speaking Customer Service Representative - Relocation Offered.

Cross Border Talents; München; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A Customer Service Company is seeking a Croatian-speaking Customer Service Representative for their on-site team in Sofia. The role involves providing exceptional support across various channels and requires a native-level command of Croatian and at least B2 English. Benefits include performance-based bonuses, relocation support, and comprehensive training. Applicants should have a background in customer service and be proficient with MS Office. The company offers a positive work culture with multiple additional perks.

Leistungen

Monthly performance-based bonuses

Monthly transportation allowance

Medical plan

Life insurance

Multisport card co-financed

Fully paid training

Qualifikationen

• Native-level Croatian and B2 English written and spoken.
• Previous experience in customer service is a plus.
• Organized, precise, and able to multitask independently or within a team.

Aufgaben

• Support customers via phone, email, and chat.
• Build strong knowledge of products and services.
• Act as a problem-solver to deliver clear solutions.
• Maintain a friendly and professional communication style.
• Collaborate with colleagues for a positive workplace culture.

Kenntnisse

Native-level Croatian

B2 English proficiency

Experience in customer service

Comfortable using MS Office

Organized and precise multitasking

Jobbeschreibung

Croatian Speaking Customer Service Representati...

We are looking for a Croatian-speaking Customer Service Representative to join our on-site team in Sofia. In this role, you will be the first point of contact for customers, delivering outstanding support and ensuring a smooth and positive customer experience across multiple channels.

• Location: Sofia, Bulgaria
• Work Model: On-site
• Start Date: 2 February 2026
• Working Hours:
  • Monday to Friday: 09:00 – 23:00 (shift based)
  • Saturday & Sunday: 10:00 – 19:00 (shift based)
• Training:
  • 3 weeks training + 1 week nesting (fully paid)

What You Will Do

• Support customers via phone, email, and chat, ensuring timely and effective resolutions.
• Build strong knowledge of products and services to confidently answer customer questions.
• Act like a problem-solver—gather information efficiently and deliver clear solutions.
• Maintain a friendly, empathetic, and professional communication style in every interaction.
• Collaborate with colleagues, share ideas, and contribute to a positive and engaging workplace culture.

What You Bring

• Native-level Croatian and at least B2 English (spoken & written).
• Previous experience in customer service is a plus.
• Comfortable using MS Office.
• Organized, precise, and able to multitask independently or within a team.

What We Offer

• Monthly Performance-Based Bonuses
• Additional Benefits:
  • Monthly transportation / internet allowance: 50 BGN net
  • Extra pay for night hours
  • 500 BGN bonus for important life events (marriage, birth/adoption, graduation)
  • Medical plan (health & dental care)
  • Life insurance
  • Multisport card (co‑financed)
  • Discounts on various goods and services
• Fully paid initial training and onboarding
• Ongoing learning & development programs
• Modern office location with easy access to public transport

Note: Relocation support details will be shared during the recruitment process.