Client Success Associate (f / m / d) – Food Robotics Operations

Circus SE; Bonn; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Zusammenfassung

A leading food tech company in Bonn is seeking a Client Success Associate to operate and maintain robotic food production units at customer sites. You will ensure system readiness, monitor performance, and manage communication with customer partners, while upholding high hygiene standards. The ideal candidate has 1–3 years of experience in food production and is fluent in German. Join us to pioneer autonomous food production and work with cutting-edge technology in a collaborative team environment.

Leistungen

Competitive compensation

Personal development opportunities

Mobility budget

Discounted sports club membership

Well-being offerings

Qualifikationen

• 1–3 years of experience in food production, service operations, or customer-facing roles.
• Hands-on experience with machinery or automated systems.
• Strong attention to hygiene and operational detail.
• Professional communication style.
• Structured approach to fieldwork.

Aufgaben

• Operate and maintain robotic food units at customer locations.
• Ensure daily system readiness and hygiene compliance.
• Monitor performance and manage routine maintenance.
• Handle backend tasks and serve as the contact for customer partners.
• Report insights and improvement opportunities to internal teams.

Kenntnisse

Food production experience

Customer-facing skills

Hygiene knowledge

Technical process understanding

Fluent in German

Jobbeschreibung

Our Mission

At Circus , we’re redefining food with autonomous kitchens powered by robotics and AI. From culinary creation to production and operations, everything runs on seamlessly integrated automation.

We’re rolling out our robotic kitchen systems across Germany, together with some of the country’s leading partners in retail and food. To make it happen, we’re building a hands-on team of Deployment & Operations Managers to lead site launches and drive local execution.

Join us as we bring autonomous food production from vision to reality.

About the Role

As Client Success Associate – Food Robotics Operations, you are responsible for operating and maintaining our robotic food production units directly at customer sites — ensuring daily readiness, seamless operation, and reliable system performance.

This is a hands‑on, field‑based role focused on operational success delivery, food safety, and proactive partner support. You ensure that our robotics solutions integrate smoothly into each customer’s daily operations while maintaining high service standards.

You’ll collaborate with internal teams to share operational insights and drive continuous improvement, ensuring both technical performance and customer satisfaction.

Your Daily Business

• Operate, prepare, and maintain robotic food units on-site at customer locations.
• Ensure daily system readiness, smooth operation, and hygiene compliance.
• Monitor performance, troubleshoot minor issues, and manage routine maintenance.
• Handle backend tasks, including container handling and stock coordination.
• Serve as the first point of contact for customer partners — ensuring professional communication and proactive support.
• Capture and report insights, feedback, and improvement opportunities to internal teams.

Base Qualifications

• 1–3 years experience in food production, service operations, or customer‑facing roles.
• Hands‑on experience with machinery, automated systems, or technical processes.
• Strong attention to hygiene, food safety, and operational detail.
• Professional, service‑oriented communication style.
• Fluent in German (required); English proficiency a plus.
• A proactive, dependable, and structured approach to fieldwork.

Preferred Qualifications

• Experience in food tech, automation, or robotics operations.
• Interest in technology, customer success, or partner management.
• Comfort in fast‑paced, feedback‑driven environments.

Our Offer

• Competitive Compensation : Receive a competitive compensation package.
• Personal Development : In‑house trainings, and growth opportunities in a fast‑paced environment.
• Mobility : Benefit from a 50€ monthly budget for mobility or other expenses and a subsidized Dance Mobility Subscription for E‑Bike / E‑Moped.
• Well‑Being : Get access to discounted Urban Sports Club membership and Wellhub for a variety of well‑being offerings.
• Be at the Forefront of Food Automation : Play a key role in launching a pioneering model for autonomous food production, working with cutting‑edge robotics and AI in a rapidly growing industry.
• Collaborative, Hands‑On Culture : Join a team that values ownership, problem‑solving, and making things happen together on the ground.