Business Operations

Gigs; Berlin; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading mobile services platform based in Berlin is seeking an Operations hire to design and implement scalable processes for their Gigs for Work vertical. The role involves managing relationships with multiple carriers and building automated systems to enhance efficiency. Ideal candidates have over 5 years in fast-scaling tech roles, possess strong analytical and communication skills, and show a collaborative mindset. This position offers competitive compensation and the opportunity to shape the future of telecom operations.

Leistungen

Competitive compensation

Stock options

Home office stipend

Learning and development budget

Free phone and international data plan

Qualifikationen

• 5+ years of experience in roles like Product Operations or BizOps.
• Proven track record in building automated operations.
• Strong grasp of analytical problem-solving skills.

Aufgaben

• Design and ship operational workflows like a product.
• Manage external accounts across 50+ carriers.
• Build operational systems to eliminate manual work.

Kenntnisse

Product Operations

Analytical problem-solving

Communication skills

Organizational skills

Collaboration

Tools

Excel

Looker

SQL

Jobbeschreibung

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 100 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

The Role

As Operations hire for Gigs for Work, you’ll bring a sharp systems thinking and product mindset to the role. You’ll design the operating system for Gigs for Work. Playing a critical role in identifying the highest-leverage problems, building scalable processes and tooling, and continuously iterating based on data and feedback.

You’ll work directly with Product and GTM to turn vision into execution, translating ambiguity into scalable systems, tooling, and repeatable workflows.

This is a unique opportunity to build out operations that orchestrate between our supply-side contracts, product complexities, and customer demands. You’ll shape the trajectory of a fast-growing startup by building Gigs for Work operations function from the ground up. You’ll operate at the intersection of strategy, operations, support, finance, and product — a trusted problem-solver and thought partner to teams across the business.

What you will do

You will go through the motions of continually automating, building systems, and leveraging improvements to add operational efficiency gains and unlock more value.

• Design and ship operational workflows like a product: define requirements, map journeys, identify failure modes, and iterate based on metrics and feedback.
• End-to-end operational ownership for our Gigs for Work vertical, working cross-functionally between Connectivity, Product and Go To Market.
  • Serve as the operational backbone with strong feedback loops between teams.
• Manage external accounts across 50+ Carriers, including:
  • Launching new countries and carriers, enabling customer adoption.
  • Commercial negotiation, feature requests, and partnership development.
  • Operational implementations, runbooks, and automations.
• Build operational systems and tooling to eliminate manual work across carrier onboarding, issue resolution, and ongoing account management.
• Operational DRI working daily with the Product Owner of Gigs for Work to ensure operational backbone to help scale our customers.
• Champion the user journey and Gigs products to preempt issues and troubleshoot errors.
• Scale systems across the Gigs org by creating documentation, cross-functional work-streams, and up-skilling Gigs teams in the details of Gigs for Work systems, from Support and Go To Market.
• Success will entail turning manual, fragmented workflows into automated, measurable systems that scale across customers, carriers, and countries.

What we are looking for

• 5+ years of experience in a high-performance environment in roles such as Product Operations, BizOps and Strategy & Operations at a fast-scaling tech company.
• Proven track record of tackling unstructured problems and building automated operations from 0 to 1.
• Strong grasp of platform products and analytical problem-solving skills; you’re comfortable modeling in Excel and wrangling data in tools like Looker or SQL.
• Excellent written and verbal communication skills — you can drive alignment and clarity across internal and external stakeholders.
• Highly organized, detail-oriented, and able to find and build efficiency gains in a fast-paced environment.
• A collaborative, low-ego mindset and the ability to influence without authority.
• You’re a proven operator with the chops to automate complexities away.

Before You Apply…

The truth is, what we're building isn't easy. We expect a lot, and operate with urgency and ownership. This won’t be the right place for everyone, and that’s okay.

This role probably isn't a fit if:

• You need a lot of structure, or layers of process to do your best work
• You prefer to specialize narrowly and wait for direction rather than taking initiative
• You’re uncomfortable making decisions with imperfect information or wearing multiple hats
• You’re looking for a "big company" setup — we’re still building many things for the first time

But if you’re excited by the idea of building from zero, working with passion, and leaving your mark on something that matters — we’d love to meet you.

Work at Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.