Associate Customer Service Agent - Denmark

Pergolux; Berlin; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading outdoor living solutions company in Berlin seeks a Customer Service Specialist for the Danish market. The successful candidate will manage customer inquiries, handle complex issues, and ensure high satisfaction while collaborating with logistics and product teams. Candidates should have 3-5 years in customer service, excellent Danish and English skills, and a proactive mindset. This role offers a competitive salary, ownership in decisions, and opportunities for career advancement.

Leistungen

Competitive Salary & Bonus Structure

Real Ownership

International Team

Outdoor Lifestyle Discounts

Fast-Track Career Opportunities

Team Culture

Bike Leasing Program

Qualifikationen

• 3-5 years of experience in a customer-facing role, ideally within B2C e-commerce or customer service.
• Ability to work independently and manage priorities effectively.
• Passion for delivering excellent customer experiences.

Aufgaben

• Act as the main customer service contact for the Danish market.
• Handle complex customer inquiries and escalations.
• Manage cancellations, claims, returns, and refunds independently.
• Collaborate with logistics partners and internal teams.
• Contribute to customer satisfaction through process optimization.

Kenntnisse

Native or near-native Danish skills

Strong professional English communication

Proactive, solution-oriented mindset

Strong organizational skills

High IT affinity

Tools

Zendesk

Shopify

Aircall

Jobbeschreibung

As a Customer Service Specialist for the Danish market, you will be the primary point of contact for our customers, ensuring an outstanding end-to-end service experience for premium, once-in-a-lifetime outdoor living products. You will handle complex inquiries, provide expert guidance, and play a key role in maintaining high customer satisfaction across the Scandinavian region. At PERGOLUX, we combine Scandinavian design, international collaboration, and a high-performance culture driven by integrity, ambition, and appreciation for great teamwork.

What You’ll Do

• Act as the main customer service contact for the Danish market across phone, email, and chat.

• Handle complex customer inquiries and escalations professionally, including technical and installation-related questions.

• Manage cancellations, claims, returns, and refunds independently, ensuring accuracy and compliance.

• Collaborate closely with logistics partners, transport providers, warehouses, and internal product teams.

• Contribute to customer satisfaction and NPS improvement through data maintenance and process optimization.

What You’ll Bring

• Native or near-native Danish skills, with strong professional English communication abilities.

• 3–5 years of experience in a customer-facing role, ideally within B2C e-commerce or customer service.

• A proactive, solution-oriented mindset with the ability to work independently and manage priorities effectively.

• Strong organizational and time-management skills, with a passion for delivering excellent customer experiences.

• High IT affinity and the ability to quickly adapt to new tools and systems (experience with Zendesk, Shopify, or Aircall is a plus).

Benefits

• Competitive Salary & Bonus Structure – Your success is rewarded with strong compensation and performance-based bonuses.

• Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.

• International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.

• Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.

• Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.

• Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small.

• Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.

How to Apply

We look forward to receiving your application!

To learn more about life at PERGOLUX and explore career opportunities, visit our PERGOLUX LinkedIn or our PERGOLUX Career Page.