Survey jobs in South Africa

The salary range for this role is $56,000 - $77,000/year + Bonus.

As a Solutions Specialist, you will be responsible for supporting inbound communication from clients regarding their subscriptions and services. Solutions Specialists provide a best-in-class customer service experience by leveraging their deep knowledge of Numerator’s data sets, coupled with effective questioning and listening skills. You will develop the skills necessary to become a trusted advisor to our clients, from suggesting better methodologies to addressing their research objectives to delivering insights from our data in a meaningful, actionable way. This role requires excellent customer service support and a professional and empathetic attitude.

What You'll Do:

• Guide client users on Numerator's web-based platforms to navigate the system, interpret results, and design reports to answer business questions while maintaining a professional and empathetic attitude.
• Provide prompt and thorough responses to client inquiries.
• Utilize designated support solutions/software to manage and document customer interactions.
• Connect client business needs to Numerator solutions to support client retention and growth.
• Develop a deep understanding of Numerator data, solutions, and services, including key differentiators.
• Educate clients on data methodology, site navigation, and report outputs.
• Ensure customer satisfaction and provide professional customer support.
• Facilitate resolution of issues with internal teams through designated internal systems.
• Support and communicate with clients on operational and analytical aspects of survey projects (e.g., questionnaire feedback, sample selection criteria, quota design, quality checks, methodological design, etc.).
• Be well-versed in Numerator Insights & Survey offerings and capabilities, as well as having broad awareness of Numerator’s full data sources, to ensure content addresses client objectives.

Minimum Qualifications:

• Bachelor’s Degree or equivalent with a passion for marketing.
• Proficient in Excel and PowerPoint (or equivalent).
• Experience with large data sets is a plus.
• Self-confidence coupled with strong presentation skills.
• Strong communication skills, adept at multitasking and prioritization.
• Experience with quantitative research is a plus.
• Experience in working with large data sets to build narratives is a plus.
• Experience in Consumer Goods, Retail, or Market Research Industry is a plus.