Service Adviser jobs in Canada

Let us welcome you home to The Hamlets at Penticton in Penticton, BC.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision : For every person to feel at home.

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honor to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavors.

Reporting to the Director of Care or designate, and working as part of a multi-disciplinary team, the Care Services Lead will work closely with front line team members to provide high quality care and services to residents. Under the general supervision of the Director of Care, this team member is responsible for assessing, coordinating, supervising, administering, and evaluating resident care and services.

Responsibilities :

• Development, implementation and ongoing administration of resident care by utilizing the nursing process, critical thinking, and problem-solving and decision-making skills
• Providing clinical leadership particularly in complex or unpredictable situations and provides supervision to other RNs, LPN’s and RCA’s in complex care
• Ensures resident care is managed with a focus on customer satisfaction and continual improvement
• Coordinates all personnel, supplies and equipment in a fiscally responsible manner to achieve desired results
• Promotes collaborative teamwork between care providers, physicians, other professionals, volunteers and families.
• Ensures resident safety, identifies areas of risk and recognizes situations in need of improvement
• Participation will be required in Care home committees, resident / family conferences, staff education, research and other structured committees relevant to this position
• Proactively continues to educate self on providing quality care and improving professional skills.

Qualifications and Experience :

• Graduate of a recognized school of Nursing with a current registration or eligible for Registration with the BCCNM
• Previous experience or a genuine interest in providing care and leadership in the following areas :
• Young adults with neurological injury or disease process
• Geriatric population
• Persons with all types of dementia
• Young adults and elderly whom are developmentally delayed
• Persons with mental health conditions
• Young adults with a variety of disabilities;
• Demonstrated clinical competence, organizational, interpersonal and oral / written communication skills; Strong leadership skills;
• Proficient with or has the ability to learn software such as Point Click Care, EMAR, Gold Care; The ability to educate staff, residents and family members
• Good physical endurance and mental health
• Able to balance numerous demands and conflicting priorities; Compassionate and caring attitude
• Excellent critical thinking and assessment skills; supports a respectful workplace;
• Evidence of essential leadership, communication, education, and counseling skills; Proficiency in communication technologies (email, cell phone etc)
• Highly organized with ability to keep accurate notes and records; Experience with health IT systems and software (i.e. Microsoft Programs);
• Core values consistent with a resident and family-centered approach to care;
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal;
• Demonstrates a positive attitude and respectful, professional customer service;
• Acknowledges the resident’s rights on confidentiality issues, maintains resident confidentiality at all times, and follows FOIPPA guidelines and regulations;