Field Service Technician

Staff Plus; Whitby; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading service provider in Whitby, ON is seeking a skilled Field Service Technician with strong technical skills and a customer-focused approach. Responsibilities include performing repairs, providing training, and conducting preventative maintenance on equipment. Candidates should have at least 3 years of field maintenance experience and a solid background in mechanical and electrical systems. This role offers competitive pay and a comprehensive benefits package.

Benefits

Medical, Dental and Vision benefits

Life and STD Benefits

Retirement savings program

Paid vacation and holidays

Qualifications

• Minimum 3 years of field or plant equipment maintenance experience.
• Solid mechanical/electrical background.
• PLC experience essential.

Responsibilities

• Perform Field Service repairs and installations of strapping equipment.
• Perform preventative maintenance on equipment as scheduled.
• Provide customer training on proper use of equipment.
• Accurately evaluate problems and develop repair plans.

Skills

Customer service skills

Problem-solving mindset

Ability to work independently

Solid written and verbal communication skills

Ability to effectively use measuring instruments

Extensive customer interaction skills

Education

High school diploma

Associate’s Degree

Tools

MS Office Applications

Multimeter

Hand tools

Job description

Job Overview

We are seeking a skilled and customer-focused Field Service Technician to join our team. The ideal candidate will have strong technical skills, a problem-solving mindset, and the ability to work independently in the field.

Job Type

Permanent

Location

Whitby, ON

Pay Rate

$35.00 to $45.00 / hour

Hours

8:30am to 5:00pm Monday to Friday (some flexibility allowed)

Duties and Responsibilities

• Perform Field Service repairs and Installations of strapping equipment.
• Perform Preventative Maintenance on equipment as scheduled.
• Provide customer training on proper use of equipment and its maintenance.
• Work closely with our customers to resolve machine performance issues and determine required services or repairs.
• Accurately evaluate problems and develop an action plan to make repairs both mechanical and electrical.
• Prepare to have all necessary parts and tools available to perform the task at hand.
• Work closely with Mosca Engineering reporting specific machine issues that might require changes.
• Ability to connect to and change PLC settings provided by engineering for Allen Bradley Control Logics and Siemens.
• Perform diagnostics utilizing test meters and hand tools to correct failures of equipment components.
• Maintaining control of your vehicle parts inventory, supplies and tools.
• Complete service call documentation using wireless devices. Perform exit meeting with customer staff on the work performed.
• Commute in company vehicle and at times long distances.

Team, Training and Support

• In-house training with continuous on-the-job field training with senior field staff.
• Company car, laptop, some supplied tools, and cell phone.
• Corporate expense account / credit card.
• All required Personal Safety Equipment.
• Company logoed clothing.
• All supporting parts inventory needed for equipment maintenance.
• A strong working knowledge in the mechanical and electrical field.
• Ability to read and understand mechanical drawings and wiring schematics.
• A strong knowledge of PLC programming, automation and controls.
• Sound understanding of hydraulic and pneumatic technology.
• Solid written and verbal communication skills.
• Ability to effectively use and read measuring instruments, such as multimeter, amp meter, micrometers and calipers.
• Ability to establish effective rapport with all levels of employees and customers.
• Ability to take initiative and work independently.
• Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues.
• Ability to engage in extensive customer interaction.
• Solid computer skills (MS Office Applications and Windows-based programs).
• Corrugated industry experience is a plus.
• Own tools necessary (some tools will be supplemented).
• International travel for both training and service – will require a valid passport.
• Must be legally eligible to work in Canada and able to work full time hours as required by this position.

Experience and Education

• Minimum 3 years of field or plant equipment maintenance experience.
• High school diploma; Associate’s Degree a plus but not required.
• A valid driver's license.
• Solid Mechanical / Electrical background.
• PLC experience essential.

Benefits Package

• Medical, Dental and Vision benefits.
• Life and STD Benefits.
• Retirement savings program.
• Paid vacation and holidays.