Techniciens de service sur le terrain / Field Service Technician Bilingual French/English Alber[...]

Novasyte (CA08); Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading medical device company is seeking a Field Service Technician responsible for installing and maintaining infusion pumps and batteries. The role requires 100% travel across Canada, strong technical skills, and effective communication. Candidates must have an Associate degree or equivalent experience, a personal vehicle, and the ability to meet hospital credentialing requirements.

Qualifications

• 1+ years of field experience in technical roles.
• Ability to manage time effectively and meet project deadlines.
• Valid driver's license and personal vehicle required.

Responsibilities

• Install, update, and maintain medical devices.
• Provide ongoing support to hospital staff.
• Conduct routine checks and document data from tests.

Skills

Troubleshoot technical issues

Effective communication

Time management

Organizational skills

Education

Associate degree or equivalent

Tools

Microsoft Office Suite

Job description

Position Description

Our Field Service Technicians have a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for leading a team installing, updating, completing preventative maintenance and other services as needed for infusion pumps and batteries in hospitals across the United States, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry.

Travel

This is a 100% travel position. Local, Regional and National travel required.

Responsibilities

• Provide ongoing communication and customer support to on-site hospital staff.
• Organize, test, update medical devices, install and configure hardware, software and network products.
• Conduct routine checks and record data from product tests after installation and configuration.
• Document and submit daily data while maintaining high standards of product support quality documentation.
• Full‑time commitment requiring travel locally, regionally and nationally.
• Assignment‑based schedule with 40 hours per week and overtime as needed.
• Complete other duties at the discretion of management.

Job Requirements

• Associate degree or equivalent military training programs or equivalent biomedical or technical field service experience. (1+ years field experience)
• Strong computer skills with the ability to troubleshoot project setup, technical issues and closeouts remotely within multiple software programs.
• Professional business acumen and effective communication skills required.
• Self‑motivated individual who can work independently or collaboratively within a team, required.
• Strong time management and organizational skills to ensure on‑time completion of project assignments.
• An active and unrestricted driver license and a personal vehicle for local work‑related assignments are both required.
• Ability to sit and stand for long periods of time and lift up to 70 pounds, required.
• Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status, required.
• Must have personal vehicle in good running condition for local travel assignments.
• Must be within 45 minutes - 1 hour of an International or Major Airport. Candidates within 30 miles of a major airport preferred. Weekly travel required.

Beneficial Qualifications

• Background in biomedical, networking, military, or field‑based technician roles.
• Experience working in a technical role within a healthcare environment.
• Strong computer skills and comfort with troubleshooting with Microsoft Office applications, including Outlook, Excel, Word and OneNote, etc.

Equal Opportunity Employer

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital status, or any other status protected by applicable law. Accommodations for applicants with disabilities are available in all aspects of the recruitment process upon request. If you have a disability that requires an accommodation, we encourage you to contact our Talent Acquisition Team at [e-mail], so that IQVIA can support your participation in the recruitment process.