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Global Director, Customer Success — Hybrid/Remote
Descripción de la vacante
A wellness technology company is seeking a Director of Customer Success to lead global teams and ensure excellence in service delivery. The ideal candidate will have significant experience within SaaS and a proven record of improving customer satisfaction. This role offers a competitive salary, hybrid work options, and opportunities for growth. Join a dynamic team dedicated to making a meaningful impact in the health and wellness industry.
Servicios
Formación
- 8+ years experience in Customer Success or Support operations.
- 3+ years in a senior leadership role.
- Proven track record in improving retention and customer satisfaction.
Responsabilidades
- Lead and oversee global Customer Success operations.
- Build high-performing teams focused on accountability.
- Implement efficient operating models and key performance metrics.
Conocimientos
Educación
Herramientas
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.