Conversational AI Designer - Voice Apps

Medium; Canada Creek; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology partner in Canada is seeking a Conversational AI Designer to create engaging voice applications for customer interactions. This role involves designing intuitive conversation flows that enhance user experiences across bilingual platforms. The ideal candidate has 8+ years in related fields and strong skills in conversational AI design, along with proficiency in tools like Google Dialogflow. You will work with a global team to drive innovation in voice applications, contributing to customer satisfaction and brand clarity.

Benefits

Flexible work environment

Career growth opportunities

Collaborative team culture

Qualifications

• 8+ years of professional experience in project delivery, analysis, or related roles.
• 4+ years of experience in conversational AI or voice application design.
• Hands-on experience with NLU platforms like Google Dialogflow.

Responsibilities

• Design and document conversation flows for IVR and virtual agent systems.
• Collaborate with analysts to translate requirements into conversational specifications.
• Support testing and provide recommendations to improve interaction quality.

Skills

Conversational AI design

Project delivery

Writing skills

Bilingual fluency (English and French)

Diagramming tools proficiency

Tools

Google Dialogflow

Lucidchart

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Conversational AI Designer - Voice Apps in Canada.

As a Conversational AI Designer, you will craft natural and engaging voice interactions for customer-facing applications, including IVR and virtual agents. You will design conversation flows that are intuitive, human-like, and aligned with brand tone, working closely with analysts, developers, and clients. This role requires a deep understanding of spoken dialogue design, natural language understanding, and multi-lingual conversation strategies. You will contribute to optimizing customer experiences, enhancing automation, and creating efficient, scalable voice applications. Your work will directly influence how end users interact with AI-driven systems, ensuring clarity, engagement, and brand consistency.

Accountabilities

• Design and document conversation flows, dialogue scripts, and voice interactions for IVR and virtual agent systems.
• Define user journeys, prompt wording, and error-handling logic to ensure smooth and natural interactions.
• Collaborate with business analysts to translate requirements into detailed conversational specifications.
• Work with NLU teams to fine-tune intents, entities, and conversational logic.
• Support testing, gather insights, and provide recommendations to improve interaction quality.
• Ensure conversation designs reflect customer brand voice and maintain consistency across applications.
• Maintain bilingual conversation flows in English and French, ensuring accuracy and clarity.

Requirements

• 8+ years of professional experience in project delivery, analysis, or related roles.
• 4+ years of experience in conversational AI or voice application design (IVR, call routing, virtual agents).
• Hands‑on experience with Google Dialogflow or similar NLU platforms.
• Strong background in business or systems analysis is a plus.
• Excellent writing skills and attention to linguistic detail.
• Proficiency with diagramming tools such as Lucidchart orio.
• Bilingual fluency in English and French.
• Strong presentation, collaboration, and communication skills for client‑facing interactions.
• Ability to work independently in a fast‑paced, dynamic environment.

Benefits

• Work on innovative AI‑driven voice applications impacting customer experiences.
• Collaborate with a global, multidisciplinary team of engineers and designers.
• Flexible work environment with opportunities for remote collaboration.
• Career growth and skill development in conversational AI and speech technologies.
• Exposure to cutting‑edge natural language understanding tools and platforms.
• Inclusive, diverse, and supportive team culture.