Voice AI Designer - Remote, Bilingual EN/FR, Growth

Medium; Canada Creek; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology partner in Canada is seeking a Conversational AI Designer to create engaging voice applications for customer interactions. This role involves designing intuitive conversation flows that enhance user experiences across bilingual platforms. The ideal candidate has 8+ years in related fields and strong skills in conversational AI design, along with proficiency in tools like Google Dialogflow. You will work with a global team to drive innovation in voice applications, contributing to customer satisfaction and brand clarity.

Benefits

Flexible work environment

Career growth opportunities

Collaborative team culture

Qualifications

• 8+ years of professional experience in project delivery, analysis, or related roles.
• 4+ years of experience in conversational AI or voice application design.
• Hands-on experience with NLU platforms like Google Dialogflow.

Responsibilities

• Design and document conversation flows for IVR and virtual agent systems.
• Collaborate with analysts to translate requirements into conversational specifications.
• Support testing and provide recommendations to improve interaction quality.

Skills

Conversational AI design

Project delivery

Writing skills

Bilingual fluency (English and French)

Diagramming tools proficiency

Tools

Google Dialogflow

Lucidchart

Job description

A technology partner in Canada is seeking a Conversational AI Designer to create engaging voice applications for customer interactions. This role involves designing intuitive conversation flows that enhance user experiences across bilingual platforms. The ideal candidate has 8+ years in related fields and strong skills in conversational AI design, along with proficiency in tools like Google Dialogflow. You will work with a global team to drive innovation in voice applications, contributing to customer satisfaction and brand clarity.