Night Auditor

The Wickaninnish Inn; Tofino; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in British Columbia seeks a Night Auditor to join their Front Office Team. This role requires a commitment to guest service excellence, effective communication skills, and mathematical accuracy. Responsibilities include managing reservations, ensuring personalized service, and balancing daily operations during the night shift. The ideal candidate should have a calm demeanor, a positive attitude, and a BC Class 5 Driver’s License. Competitive pay of $23.00 per hour is offered.

Qualifications

• Willingness to learn in a team environment while striving to exceed service standards.
• A calm and capable demeanor under pressure.
• Desire to contribute innovative ideas to improve the Front Office Department.

Responsibilities

• Ensure efficient and personalized guest service during the night.
• Responsible for daily balancing and postings of operations.
• Manage room and restaurant reservations during night hours.
• Attend to guest needs and handle cash preparations.

Skills

Communication skills

Mathematical accuracy

Organizational skills

Problem solving

Attention to detail

Positive attitude

Education

BC Class 5 Driver’s License

Job description

• Open to International applicants with valid Canadian Work permits: Yes

Join our Front Office Team as a Night Auditor where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel & Leisure’s World’s Best Hotels.

We are dedicated to fostering a culture of belonging where every individual is appreciated and valued for who they are. We are passionate about providing a supportive environment for our team, delivering excellence to our guests while achieving the highest sustainability practices, and creating a lasting legacy for our families and communities.

The Night Auditor is the sole worker during the evening hours and is expected to maintain the standards of the Wickaninnish Inn and therefore must possess exemplary telephone skills, math skills and must thrive on providing guest service excellence.

Hours of work will be between 11:15pm and 7:15am.

As a Night Auditor, you will:

• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Be responsible for all daily balancing, postings, and nightly controls pertaining to the operations of the departments at the Wickaninnish Inn.
• Perform POS (Point of Sale) balancing and final balancing of departments.
• Manage room and restaurant reservations during night hours.
• Provide guest services and attend to guest needs as required.
• Carry out all other duties of a Guest Services Representative during the night shift.
• Handle cash preparations for the employees of the Inn.
• Enact and carry out emergency procedures.

Responsibilities & Qualifications

The Wickaninnish Inn is committed to the principles of equality and diversity in the workplace. We aim to hire the best candidate for the position based on their qualifications and merit in terms of knowledge, skills, and experience.

Our ideal candidate will embody the West Coast culture, while still being committed to the art of hospitality and pursuit of excellence. They will have:

• The willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards.
• Superior communication skills.
• An aptitude for mathematical accuracy.
• Strong organization and attention to detail.
• Problem solving skills.
• A professionally groomed appearance.
• A positive and pro-active attitude.
• A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole.
• A calm and capable demeanour.
• A valid BC Class 5 Driver’s License. Applicants must be eligible for a BC Class 5 driver’s license and have a minimum of two years of clean driving experience in their home country.
• The ability to make a commitment to the position for a mutually understood and agreed upon period of time.

23.00 per hour

Other Perks/Benefits

Job Application Process

In order to apply for this career opportunity, send your resume and cover letter by clicking Apply Now. By submitting an application you are attesting that the information given is accurate and you give consent to The Wickaninnish Inn to verify through means of previous employer contact and collection of information directly or in directly through public social media.