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Out-of-Scope

Permanent, Full-Time

Location – Edmonton or Calgary

Close Date: Tuesday, August 5, 2025

Work Location: This role is eligible for hybrid – this means you’ll have the flexibility of working from home and in the office, on a scheduled rotation once training requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

The successful candidate will be responsible for investigating, evaluating and settling property insurance claims for SGI CANADA (AB & BC). In this role you will collect, review and analyze claims information to determine damage and values; interprets applicable acts, regulations and policy coverages; and negotiates claims settlement.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities – other duties and responsibilities may be assigned.

Claims Investigation and Adjusting

• Conducts interviews to establish and adjust reserves for claims

• Investigates, examines, negotiates and settles moderately complex property and commercial claims.

• Assigns and provides direction to Independent Adjusters and other service providers on claims when required.

• Administers claim payments and settlements.

• Recognizes, determines and pursues subrogation and salvage opportunities.

• Confirms coverage in accordance with policy wordings and applicable legislation and regulations.

• May conduct site visits to determine the scope of the damage or loss.

• Prepares files for legal action and represents the interests of the company in legal proceedings and/or other judicial, legal institutional, or regulatory groups or bodies.

• Ensures required forms and documents are completed and maintains claim records and files in accordance with corporate standard and provincial regulations.

• Engages appropriate expertise when needed to assess risk and coverage application as per company guidelines.

• Responds to inquiries for challenging claims and advances to appropriate company representatives where added authority or input is required.

• Responds to complex issues arising through claims handling and offers suggestions for equitable resolution.

Customer Experience

• Addresses coverage decision responses and payments in a concise and timely fashion.

• Provides updates and information to all stakeholders to promote transparency and efficiency in the claims handling process.

• Anticipates client needs and seeks to find solutions while adhering to company guidelines.

Relationship Management

• Develops and maintains relationships and communication with broker partners to promote trust and confidence in claims processes and procedures.

• Participates in and supports a team environment where collaboration and input is valued and respected by its members.

• Acquires new information from industry sources and proposes ideas for process improvement and efficiencies.

Leadership

• Actively contributes to and supports a culture of a high performing workforce.

• Participates in divisional succession plans, ensuring ongoing professional and career development and supports development of others.

• Supports a culture of leadership accountability to effectively deliver on strategic and corporate strategies.

• Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management

• Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.

• Manages risk in area of authority.

• Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education & Experience

• A two-year diploma from an accredited post-secondary education institution in a relevant field of study such as Business.

• 3 – 5 years’ experience in residential, commercial and liability claims handling.

Knowledge, Skills and Abilities

• Knowledge of AB & BC property insurance legislation and regulations

• Knowledge of property insurance policy wording.

• Knowledge of the principles and practice of insurance and techniques related to the settlement of claims.

• Skill in determining actual cash values, depreciation, repair and replacement costs applicable for property claims.

• Time management skills with the ability to prioritize workload and meet strict deadlines.

• Verbal and written communication skills, interpersonal and negotiation abilities and organizational skills.

Behavioural Competencies

Leader Level 2 – Applies (Self & Others)

• Accountability - Goes Beyond Basic Expectations to Implement Customer/Partner Focused Solutions

• Business Acumen - Applies Business Fundamentals and Thinks in Future-Oriented Terms

• Change Agility - Is Nimble; Shifts Gears Quickly and Comfortably

• Leadership - Leads Self and Others

Posting Close Date:

August 5, 2025 As you prepare to submit your application, and cover letter if applicable, please highlight the achievements that demonstrate why you're a great candidate for this role.