Jobs in Yellowknife, United States

Obtaining and up-selling parts and service orders, creating customer satisfaction, and adding value to the customer’s buying experience.

Provide consistently high levels of customer service to customers and accounts, reaching business targets through excellent telephone sales and communication skills.

• Develop and maintain confidential client information utilizing Wajax’s CRM software.
• Manage customer satisfaction with all existing customers by delivering the utmost in customer service.
• Generate new and repeat sales by providing product and pricing information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions.
• Recommend alternative products based on cost, availability, or specifications.
• Increase sales and average order size through cross-selling, up-selling, and offering promotional sales items.
• Prepare customer presentations, tenders, RFQs, and project quotations for After Market Sales Reps as required.
• Attend site visits and customer presentations with After Market Sales Reps as required.
• Respond to customers via phone, fax, or email for quotes and purchases in a timely manner, including after-hours on-call rotation.

• Technical, electromechanical, or post-secondary diploma related to the industrial field or equivalent experience.
• Knowledge of mechanical power transmission, hydraulics, and pneumatics.
• Working knowledge of Microsoft Office, CRM (Salesforce preferred), and ongoing product training.
• Responsible and adaptable.
• Problem-solving skills.
• Results-oriented with a commitment to superior service.
• Skills in planning and organization of work.
• Good team spirit.

Since 1858, Wajax has been a leading industrial products and solutions provider, serving Canadian industries coast-to-coast across sectors such as energy, renewables, construction, transportation, forestry, mining, and more. We are powered by passionate people dedicated to advancing Canadian industry and supporting the communities we serve.

Wajax offers a comprehensive compensation package, including competitive pay, benefits, learning and development opportunities, and additional perks such as discounts, recognition programs, pension plans, and wellness initiatives.

Join our inclusive and diverse team committed to innovation and teamwork. We are an equal opportunity employer and will provide accommodations during the interview process if needed.

Final candidates will undergo pre-screening as a condition of employment.

Together we get more done.