Remote Bilingual French/English Customer Service for Loyalty

Mashreq Bank; Remote; CAD 40,000 - 60,000; Full time

Job summary

A customer service company is seeking a French Bilingual Customer Service Representative to support its Loyalty Program operations remotely. The successful candidate will assist French- and English-speaking customers with inquiries and account management, provide excellent service, and collaborate with internal teams to resolve issues. This role requires strong communication skills and at least 1-2 years of customer service experience. The company offers a competitive salary and work-from-home flexibility.

Benefits

Competitive salary

Work-from-home flexibility

Paid training

Health and wellness benefits

Qualifications

• Minimum 1–2 years of experience in customer service, preferably in a call center.
• Previous remote work experience is an asset.

Responsibilities

• Provide prompt and professional responses to customer inquiries.
• Assist customers with loyalty program enrollment and troubleshooting issues.
• Manage customer complaints effectively.
• Collaborate with internal departments to resolve complex issues.

Skills

Fluency in French and English (spoken and written)

Exceptional communication and interpersonal skills

Strong problem-solving ability

Excellent computer literacy with proficiency in MS Office Suite

Tools

CRM tools

Job description

A customer service company is seeking a French Bilingual Customer Service Representative to support its Loyalty Program operations remotely. The successful candidate will assist French- and English-speaking customers with inquiries and account management, provide excellent service, and collaborate with internal teams to resolve issues. This role requires strong communication skills and at least 1-2 years of customer service experience. The company offers a competitive salary and work-from-home flexibility.