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Remote Customer Experience Programs Manager
Résumé du poste
A cybersecurity company is seeking a strategic Program Manager to lead customer success initiatives in Ottawa. The role involves managing complex programs, collaborating with cross-functional teams, and leveraging analytical skills to enhance client satisfaction. Applicants should have over 5 years of relevant experience, a PMP certification, and proficiency in project management tools like Jira and Confluence. This position offers competitive compensation and opportunities for professional growth.
Prestations
Qualifications
- 5+ years of experience in program or project management, preferably Customer Success or technology environments.
- PMP certification is required.
- Proven experience managing large‑scale programs and cross‑functional initiatives.
Responsabilités
- Lead the planning, execution, and monitoring of customer success programs.
- Analyze customer performance data to identify trends and present insights.
- Drive operational improvements and change initiatives that enhance the customer experience.
Connaissances
Formation
Outils
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.