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Implementation Specialist – Retail Solutions
Job summary
A retail technology solutions company in Canada is looking for an Implementation Specialist. You will guide clients through software integration, prepare training materials, and monitor project progress. The ideal candidate has excellent communication skills, strong organizational abilities, and knowledge of retail operations. This position offers remote work flexibility and comprehensive benefits including paid vacation and employer-paid insurance.
Benefits
Qualifications
- Ability to manage multiple client projects simultaneously.
- Knowledge of retail operations, specifically in hardware, building materials, and lumber.
- Excellent communication skills in English; French is an asset.
- Strong organizational skills, with the ability to prioritize and manage stress.
Responsibilities
- Guide clients through the integration of the software solution.
- Prepare training materials for client training sessions.
- Support the migration of client information into the system.
- Train store super-users both on-site and remotely.
- Monitor project progress and provide ongoing support.
Skills
Employer Industry: Retail Technology Solutions
Why consider this job opportunity:
- Remote work flexibility
- 3 weeks of paid vacation in the first year, increasing to 4 weeks after 3 years and 5 weeks after 7 years
- 5 personal days per year
- 100% employer-paid group insurance from day one
- Career development opportunities available
- Active lifestyle program with an annual allowance
- Guide clients through the integration of the software solution, focusing on data conversion and onboarding
- Prepare training materials and implementation schedules for client training sessions
- Support the migration of client information into the system without programming
- Train store super-users both on-site and remotely, ensuring a smooth transition
- Monitor project progress and provide ongoing support during the go-live phase
- Ability to manage multiple client projects simultaneously
- Knowledge of retail operations, specifically in hardware, building materials, and lumber
- Accounting knowledge
- Excellent communication skills in English; French is an asset
- Strong organizational skills, with the ability to prioritize and manage stress
- Experience in client training within the retail industry
- Familiarity with project management tools
- Previous experience working with clients across different time zones
- Positive and solution-focused mindset
- Ability to adapt to varying client needs and environments
#RetailTechnology #ImplementationSpecialist #RemoteWork #CareerDevelopment #CustomerTraining
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.