Implementation Specialist – Retail Solutions

ACCEO Solutions; Alberta; Remote; CAD 60,000 - 80,000; Full time

Job summary

A retail technology solutions company in Canada is looking for an Implementation Specialist. You will guide clients through software integration, prepare training materials, and monitor project progress. The ideal candidate has excellent communication skills, strong organizational abilities, and knowledge of retail operations. This position offers remote work flexibility and comprehensive benefits including paid vacation and employer-paid insurance.

Benefits

3 weeks of paid vacation

100% employer-paid group insurance

Career development opportunities

Active lifestyle program allowance

Qualifications

• Ability to manage multiple client projects simultaneously.
• Knowledge of retail operations, specifically in hardware, building materials, and lumber.
• Excellent communication skills in English; French is an asset.
• Strong organizational skills, with the ability to prioritize and manage stress.

Responsibilities

• Guide clients through the integration of the software solution.
• Prepare training materials for client training sessions.
• Support the migration of client information into the system.
• Train store super-users both on-site and remotely.
• Monitor project progress and provide ongoing support.

Skills

Communication skills

Project management

Organization

Knowledge of retail operations

Accounting knowledge

Job description

Overview

Employer Industry: Retail Technology Solutions

Why consider this job opportunity:

• Remote work flexibility
• 3 weeks of paid vacation in the first year, increasing to 4 weeks after 3 years and 5 weeks after 7 years
• 5 personal days per year
• 100% employer-paid group insurance from day one
• Career development opportunities available
• Active lifestyle program with an annual allowance

Responsibilities

• Guide clients through the integration of the software solution, focusing on data conversion and onboarding
• Prepare training materials and implementation schedules for client training sessions
• Support the migration of client information into the system without programming
• Train store super-users both on-site and remotely, ensuring a smooth transition
• Monitor project progress and provide ongoing support during the go-live phase

Qualifications

• Ability to manage multiple client projects simultaneously
• Knowledge of retail operations, specifically in hardware, building materials, and lumber
• Accounting knowledge
• Excellent communication skills in English; French is an asset
• Strong organizational skills, with the ability to prioritize and manage stress

Preferred Qualifications

• Experience in client training within the retail industry
• Familiarity with project management tools
• Previous experience working with clients across different time zones
• Positive and solution-focused mindset
• Ability to adapt to varying client needs and environments

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