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Jobs in Surrey, Canada

Remote: Genesys Cloud CX Monitoring Specialist

Miratech

Toronto
Remote
CAD 60,000 - 80,000
4 days ago
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Remote UX Research Leader — Elevate Teams & Strategy

Medavie Blue Cross

Canada
Remote
CAD 80,000 - 110,000
4 days ago
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Senior Product Designer — Enterprise UX for Nonprofits

Donorbox

Toronto
Remote
CAD 80,000 - 95,000
4 days ago
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Viral Video Ads UA Specialist – Remote

Puzzle Cats

Toronto
Remote
CAD 80,000 - 100,000
4 days ago
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Remote GovTech M&A - Senior Corporate Development Pro

Harris Computer

Canada
Remote
CAD 80,000 - 120,000
4 days ago
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Part-Time Financial Wellness Advisor (CFP/ChFC) — Remote

Medium

Canada Creek
Remote
CAD 60,000 - 80,000
5 days ago
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Salesforce Senior Developer - Remote Canada Position

NTT DATA, Inc.

Toronto
Remote
CAD 100,000 - 120,000
5 days ago
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Enterprise Sales Executive, US

UniUni

Canada
Remote
CAD 70,000 - 90,000
5 days ago
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Senior Quality Engineer - Remote

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CAD 80,000 - 100,000
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CAD 50,000 - 70,000
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CAD 220,000 - 245,000
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CAD 80,000 - 100,000
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CAD 80,000 - 100,000
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Fiddler AI

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CAD 280,000 - 334,000
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Remote AI Writer & Evaluator — Freelance

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CAD 30,000 - 60,000
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Remote Prop Trader: Crypto & FX with Flexible Hours

Maverick Currencies

Grande Prairie
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CAD 100,000 - 125,000
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CAD 70,000 - 100,000
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Remote Prop Trader: Crypto & FX, Funded & Flexible

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CAD 14,000 - 113,000
5 days ago
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Remote Prop Trader: Crypto & FX Training + Capital

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CAD 30,000 - 60,000
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Remote Senior Underwriting Consultant - High Net Worth

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Remote Professional Development Lead & Mentor

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CAD 50,000 - 70,000
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CAD 30,000 - 60,000
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Senior ServiceNow Solution Architect (Remote Canada)

S.i. Systems

New Brunswick
Remote
CAD 90,000 - 120,000
5 days ago
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Remote IT Project Manager - Public Sector Leader

Foilcon

Central Ontario
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CAD 70,000 - 90,000
5 days ago
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Remote: Genesys Cloud CX Monitoring Specialist
Miratech
Toronto
Remote
CAD 60,000 - 80,000
Full time
4 days ago
Be an early applicant

Job summary

A global IT services and consulting company is seeking a Call Team Monitoring Specialist to monitor and analyze contact center performance using the Genesys Cloud CX platform. This role requires proven experience in performance monitoring and strong communication skills to deliver actionable insights. Join a dynamic team committed to operational excellence and enjoy competitive pay, benefits, and a flexible work culture.

Benefits

Culture of Relentless Performance
Competitive Pay and Benefits
Work From Anywhere Culture
Growth Mindset
Global Impact
Welcoming Multicultural Environment
Social Sustainability Values

Qualifications

  • Proven experience in contact center performance monitoring or quality assurance.
  • Strong understanding of contact center KPIs.
  • Ability to interpret and visualize performance data.
  • Experience with Genesys Cloud CX dashboards.
  • Analytical mindset with excellent attention to detail.

Responsibilities

  • Monitor performance metrics within Genesys Cloud CX.
  • Analyze trends in call volume and customer satisfaction.
  • Create and distribute performance dashboards for management.
  • Identify and elevate service disruptions.
  • Support new feature rollouts and monitor adoption.

Skills

Contact center performance monitoring
Genesys Cloud CX analytics
Data analysis and interpretation
Attention to detail
Communication skills

Tools

Excel
Power BI
Job description
A global IT services and consulting company is seeking a Call Team Monitoring Specialist to monitor and analyze contact center performance using the Genesys Cloud CX platform. This role requires proven experience in performance monitoring and strong communication skills to deliver actionable insights. Join a dynamic team committed to operational excellence and enjoy competitive pay, benefits, and a flexible work culture.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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