Enrollment Consultant – Project Employee

ManpowerGroup Global Inc.; Remote; CAD 80,000 - 100,000; Part time

Job summary

A leading workforce solutions company is seeking an Enrollment Consultant to engage and enroll candidates into their service benefit program. The role involves providing top-notch customer service in an inbound and outbound call center environment. Candidates should have a Bachelor’s degree, competency in MS Office, and excellent customer service skills. The position is remote and is project-based, requiring up to 28 hours a week. Pay ranges between $21-22 hourly.

Qualifications

• Virtual contact center experience preferred.
• Bilingual experience in English, French, or Spanish is a plus.
• Previous experience in a similar role is appreciated.

Responsibilities

• Engage and enroll candidates into the Right Management service benefit program.
• Maintain accurate records in various systems.
• Provide an exceptional experience for both candidates and clients.

Skills

Excellent customer service skills

Multitasking ability

Data integrity

Competency in MS Office products

Education

Bachelor’s degree or equivalent experience

Job description

Job Description - Enrollment Consultant – Project Employee (0033294)

Job Description

Canada

Worker Location: Remote

Description

The Enrollment Consultant is responsible for engaging and enrolling candidates into their Right Management service benefit program by providing a “best in class” customer service and experience in an inbound and outbound call center environment.

Efficient and effective enrollment directly correlates to total utilization of programs and overall uptake, which directly impacts Right Management profitability and revenue.

This position is project-based and hours will vary based upon the business needs and volume, not to exceed 28 hours a week.

Accountabilities

Results & Strategy

The Enrollment Consultant must successfully contact candidates via various methods in order to enroll them in the Right Management program identified for them. The Enrollment Consultant must assess and determine special needs or issues influencing the engagement decision, explaining the nature of our service offerings, assisting in mode of service preference and selection, and offer accelerated or conventional start scenarios resulting in service initiation.

Data integrity and maintaining accurate records in various systems is also required.

Client & Candidate

Provide an exceptional experience for both candidates and clients to ensure that they utilize the programs that have been selected for them and are successful in initiating the programs.

Thought Leadership

Lead with guiding values of ManpowerGroup and ensure that relevant industry knowledge is provided to candidates.

Qualifications

Experience Required

• Industry: Virtual contact center experience preferred
• Education: Bachelor’s degree or equivalent experience
• Technology: Competency in MS office products, ability to multitask and a high level of data integrity
• Experience: excellent customer service skills

Nice to Have

• Language: bilingual experience (English, French, Spanish).
• Experience: previous experience in a similar role

The pay for this role is between $21-22 hourly.

Equal Opportunity Statement

ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.

A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals. Reasonable accommodation during the interview process can be provided.