Jobs in Richmond, Kanada

As a Bilingual Member Administrator (French/English), you’ll play a key role in delivering exceptional service to our Group Benefits clients by managing eligibility processes and supporting plan member related inquiries. This role is central to ensuring a seamless customer experience and contributes directly to our mission of providing world-class benefits administration. You’ll thrive in a dynamic, fast-paced environment where innovation and continuous improvement are encouraged.

• Manage day-to-day eligibility administration including terminations, changes, and retirements

• Process member updates and inquiries using benefits administration tools

• Investigate and resolve eligibility issues, identifying root causes and preventive solutions

• Collaborate with internal teams and call centre representatives to resolve client requests

• Ensure timely and accurate responses to client and member inquiries in both French and English

• Minimum 3 years of experience in customer service or benefits administration

• Proficiency with Microsoft Office applications and communication tools

• Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Proven ability to manage multiple priorities in a fast-paced environment

• High school diploma or equivalent (post-secondary education an asset)

• Experience with benefits administration software and tools

• Demonstrated ability to troubleshoot and resolve complex issues

• Strong analytical and problem-solving skills

• Ability to adapt to change and drive continuous improvement

• Collaborative and approachable team player with a customer-first mindset

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife/John Hancock embraces diversity and fosters an inclusive work environment. We are committed to fair recruitment, retention, advancement and compensation, and administer all practices without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex, sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location: Montreal, Quebec

Working Arrangement: Hybrid

Salary range is expected to be between $40,425.00 CAD - $67,375.00 CAD. If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of benefits, including health, dental, mental health, vision, disability, life and AD&D insurance coverage, and retirement savings plans. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.