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Job summary
A customer service support company is seeking individuals to handle inbound customer calls and resolve issues professionally. Candidates should possess excellent communication and organizational skills, with a basic understanding of Microsoft Office. The role includes a flexible work-from-home arrangement, competitive pay with bonuses, and a comprehensive benefits package.
Benefits
Qualifications
- Must be 18 years of age or older.
- Excellent organizational, written, and oral communication skills are essential.
- Ability to demonstrate strong customer service orientation and conflict resolution skills.
Responsibilities
- Handle inbound customer calls and resolve customer issues with professionalism.
- Utilize technology to manage accounts and complete necessary tasks.
- Identify sales opportunities and promote products and services to customers.
Skills
Education
Tools
Employer Industry: Customer Service and Business Process Outsourcing
- Competitive hourly pay with bonus potential
- Flexible work-from-home arrangement
- Comprehensive benefits package, including medical, dental, and vision coverage
- Opportunities for career advancement within the organization
- Engaging and supportive work environment with daily contests and prizes
- Paid training to help you develop new skills
- Handle inbound customer calls and resolve customer issues with professionalism
- Utilize technology to manage accounts and complete necessary tasks
- Identify sales opportunities and promote products and services to customers
- Escalate customer dissatisfaction to the management team when necessary
- Ensure first call resolution through effective problem-solving techniques
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Ability to demonstrate strong customer service orientation and conflict resolution skills
- Experience in customer service or technical support roles
- Ability to type swiftly and accurately (20+ words per minute)
- Strong aptitude for problem-solving and negotiation
- Proven ability to thrive in fast-paced environments
#CustomerService #RemoteWork #CareerGrowth #CompetitiveBenefits #BPO
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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