Spécialiste des certifications - Certification Specialist

Total System Services; Remote; CAD 100,000 - 125,000; Full time

Job summary

A leading payment solutions provider in Toronto seeks a candidate for a technical support role, focusing on new integrations and product support. The position requires a High School diploma, 1-3 years of relevant experience, and bilingual proficiency in French and English. Key responsibilities include preparing test scripts and managing relationships with developers. This role offers a salary up to $50,000 annually, along with a comprehensive benefits package and a collaborative work environment. Candidates must be based in the GTA for this remote position.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Supportive work environment

Supportive work environment

Qualifications

• 1-3 years of experience in a similar role.
• Ability to manage multiple activities under time constraints.
• Excellent communication and writing skills.

Responsibilities

• Provide technical support to the product group and merchants.
• Prepare customized POS test scripts and verify results.
• Act as a Subject Matter Expert for new certifications.

Skills

Technical support

Bilingual (French/English)

Communication skills

Problem-solving

Education

High School diploma

Relevant post-secondary education or experience

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity:

• Salary up to $50,000 annually
• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Remote position with flexibility, though must be based in the GTA for easy access to business locations
• Chance to work with cutting‑edge payment technology and software solutions

What to Expect (Job Responsibilities):

• Provide technical support to the product group and merchants on new products and integrations
• Prepare customized POS test scripts for each solution and verify results from test execution
• Act as a Subject Matter Expert for new certifications and assist external developers in resolving variances
• Develop and manage relationships with POS developers, third‑party processors, and Project Managers
• Coordinate testing with partner technicians to implement quality assurance procedures before deployment

What is Required (Qualifications):

• High School diploma and relevant post‑secondary education or experience
• 1‑3 years of experience in a similar role
• Bilingual (French/English) is required
• Excellent communication and writing skills to manage client expectations and produce clear reports
• Ability to manage multiple activities of varying complexity under time constraints

How to Stand Out (Preferred Qualifications):

• Knowledge of Tandem and Base‑24
• Familiarity with credit card operations and regulations (Visa, MasterCard, AMEX, etc.)
• Strong problem‑solving and investigative skills
• Willingness to take ownership for work and continuously improve performance