Jobs in Quebec, Canada

Employer Industry: Software Development

• 100% remote work opportunity for candidates residing in Nova Scotia
• Opportunity for career and personal growth within a global organization
• Collaborative work environment with a team dedicated to customer satisfaction
• Focus on employee health and wellness, along with recognition for hard work
• Engage with a diverse portfolio of customers, enhancing your professional experience

• Provide assistance to global customers and partners via telephone, email, and chat
• Process incoming requests for technical support and resolve general customer inquiries
• Assist customers with non-technical support needs, including account updates and product registration
• Complete general administrative tasks and elevate customer issues as needed
• Maintain professionalism and a positive attitude to achieve high levels of customer satisfaction

• Minimum of 2 years of experience in a customer service role
• Strong verbal and written communication skills
• Proficient telephone etiquette and strong computer skills
• Ability to work in a fast-paced environment and multitask effectively
• Excellent time management skills and capability to work with minimal supervision

• Experience in a technical support role is a plus
• Familiarity with customer relationship management (CRM) software
• Ability to work flexible hours, including some weekends

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.