English Customer Service…

Callnovo; Toronto; Remote; CAD 40,000 - 55,000; Full time

Job summary

A leading customer service company is seeking an English Customer Service Representative to engage with influencers across social media platforms and manage brand collaborations. The successful candidate will have at least 2 years of sales experience, a strong command of English, and a solid understanding of social media dynamics. This remote position offers daily interaction with various stakeholders and the opportunity to enhance brand visibility and customer engagement.

Qualifications

• At least 2 years of sales experience required.
• Fluency in English is mandatory.
• Familiarity with social media platforms is essential.

Responsibilities

• Contact and establish relationships with KOLs and influencers.
• Coordinate with influencers for brand promotions.
• Manage collaborations with PR agencies.
• Analyze social media effectiveness and optimize strategies.

Skills

Strong communication skills

Sales experience

Familiarity with social media platforms

Fluent in English

Education

Associate degree or higher

Job description

Job Title: English Customer Service Representative

Company: Callnovo Inc

Location: Remote

Working shift: Monday to Friday, 9:30 AM to 6:30 PM PST, with a 1-hour break (No pay for lunch break). Working hours converted to Philippine time are 12:30 AM to 9:30 AM.

Job Requirements

• Education : Associate degree or higher.
• Language Skills : Fluent in English.
• Experience : At least 2 years of sales experience.
• Skills : Strong communication skills and stability.
• Technical Skills : Familiarity with social media platforms.

Job Responsibilities

• Contact and establish relationships with KOLs, KOCs, and influencers on platforms like TikTok, YouTube, and Instagram.
• Coordinate with influencers for product evaluations, brand promotions, and content creation.
• Ensure influencer collaborations align with brand image and promote sales conversion.
• Manage collaborations with PR agencies to secure media exposure for the brand and products.
• Connect with evaluation agencies in mother and baby care and consumer electronics to obtain product evaluations and feedback.
• Plan and execute offline product selection activities and participate in awards and promotions in the mother and baby care sector.
• Oversee daily operations and content updates on platforms like Facebook, Twitter, and YouTube.
• Develop and implement social media strategies to boost fan interaction and brand awareness.
• Analyze social media effectiveness data and optimize content strategies.
• Plan and execute off-platform promotional activities to increase brand exposure and attract potential consumers.
• Collaborate with major institutions and websites in mother and baby care and consumer electronics for joint marketing efforts.

How to Apply

If you meet the qualifications and are excited about this opportunity, please submit your resume and a cover letter detailing your relevant experience.