Customer Service Sr Assoc

One Identity; Canada; Remote; CAD 40,000 - 60,000; Full time

Job summary

A global software company is seeking a Customer Service Representative for a 100% remote opportunity. Candidates should have a minimum of 2 years of experience in customer service, possess strong communication skills, and be able to work effectively in a fast-paced environment. The role involves assisting global customers via various channels and ensuring high levels of customer satisfaction.

Qualifications

• Minimum of 2 years of experience in a customer service role.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced environment and multitask effectively.

Responsibilities

• Provide assistance to global customers and partners via telephone, email, and chat.
• Process incoming requests for technical support and resolve general customer inquiries.
• Assist customers with non-technical support needs, including account updates and product registration.

Skills

Customer service experience

Strong communication skills

Telephone etiquette

Computer skills

Time management

Job description

Employer Industry: Software Development

Why consider this job opportunity

• 100% remote work opportunity for candidates residing in Nova Scotia
• Opportunity for career and personal growth within a global organization
• Collaborative work environment with a team dedicated to customer satisfaction
• Focus on employee health and wellness, along with recognition for hard work
• Engage with a diverse portfolio of customers, enhancing your professional experience

What to Expect (Job Responsibilities)

• Provide assistance to global customers and partners via telephone, email, and chat
• Process incoming requests for technical support and resolve general customer inquiries
• Assist customers with non-technical support needs, including account updates and product registration
• Complete general administrative tasks and elevate customer issues as needed
• Maintain professionalism and a positive attitude to achieve high levels of customer satisfaction

What is Required (Qualifications)

• Minimum of 2 years of experience in a customer service role
• Strong verbal and written communication skills
• Proficient telephone etiquette and strong computer skills
• Ability to work in a fast-paced environment and multitask effectively
• Excellent time management skills and capability to work with minimal supervision

How to Stand Out (Preferred Qualifications)

• Experience in a technical support role is a plus
• Familiarity with customer relationship management (CRM) software
• Ability to work flexible hours, including some weekends

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.