Postes à Peterborough, Canada

We are seeking a dedicated and resourceful Remote Customer Service Representative to join our dynamic team. In this role, you will be at the forefront of our mission to provide exceptional service to our valued customers from the comfort of your own home. Our ideal candidate is someone with a passion for helping others, possesses excellent communication skills, and has a proactive approach to solving problems. You will be responsible for handling customer inquiries, providing product information, resolving issues, and ensuring a positive customer experience. As a remote team member, you will have the flexibility to manage your schedule while collaborating with colleagues across various locations. Our company fosters an inclusive and supportive environment, prioritizing the growth and well‑being of our employees. By joining us, you will contribute to a culture that values customer satisfaction, teamwork, and continuous improvement. Whether you are a seasoned customer service professional or someone eager to start a new career, we encourage you to apply and be part of our exciting journey towards excellence in customer service.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services to customers.
• Resolve customer complaints and issues effectively and efficiently.
• Maintain and update customer records and documentation accurately.
• Collaborate with team members and other departments to enhance the customer experience.
• Identify trends in customer feedback and provide suggestions for improvement.
• Stay informed about product updates, promotions, and company policies.

• Proven experience in customer service or related field preferred.
• Exceptional verbal and written communication skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to work independently and manage time effectively.
• Familiarity with customer service software and tools.
• Comfort with remote work and reliable internet connectivity.
• A positive attitude and a genuine desire to help customers.