Jobs in Morrisville, Canada
Customer Service Rep – Remote (Automotive, Bilingual: English / French)
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Customer Service / Tech Support Rep – Tech Products (Remote)
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Customer Service Rep – Remote (Automotive, Bilingual: English / French)
Job summary
A leading provider of customer support services is seeking a bilingual customer support representative to work remotely from Canada. The role involves assisting customers with inquiries, resolving technical issues, and providing excellent customer service. Candidates should have at least 1 year of experience in customer service, fluency in both French and English, and a high school diploma. This position offers competitive pay, performance incentives, and opportunities for career advancement.
Benefits
Qualifications
- Must be fluent in both French and English.
- At least 1 year of customer service experience.
- A quiet and distraction-free home working environment.
Responsibilities
- Provide inbound customer support using a call flow guide.
- Assist customers in resolving basic technical issues.
- Deliver expert customer experiences with a positive attitude.
Skills
Education
Employer Industry: Customer Service and Automotive Support
- Salary up to $25 per hour
- Performance-based incentives and lucrative employee referral bonuses
- Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
- Opportunities for career advancement, with 80% of managers promoted from within
- Flexible work-from-home arrangement
- Participation in diversity and inclusion programs, networking opportunities, and wellness initiatives
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Assist customers in resolving basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a positive attitude
- Must be fluent in both French and English
- At least 1 year of customer service experience
- High school diploma or GED
- A quiet and distraction-free home working environment
- Strong computer navigation skills and the ability to multitask effectively
- Previous experience in a remote customer service role
- Familiarity with automotive products or services
- Strong desire to learn new technologies and software
#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #DiversityAndInclusion
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.