Customer Service Rep – Remote (Automotive, Bilingual: English / French)

Concentrix; Regina; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading provider of customer support services is seeking a bilingual customer support representative to work remotely from Canada. The role involves assisting customers with inquiries, resolving technical issues, and providing excellent customer service. Candidates should have at least 1 year of experience in customer service, fluency in both French and English, and a high school diploma. This position offers competitive pay, performance incentives, and opportunities for career advancement.

Benefits

Performance-based incentives

Comprehensive benefits (medical, dental, vision)

Flexible work-from-home arrangement

Opportunities for career advancement

Qualifications

• Must be fluent in both French and English.
• At least 1 year of customer service experience.
• A quiet and distraction-free home working environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Assist customers in resolving basic technical issues.
• Deliver expert customer experiences with a positive attitude.

Skills

Fluent in French

Fluent in English

Customer service experience

Strong computer navigation skills

Ability to multitask

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Automotive Support

Why consider this job opportunity:

• Salary up to $25 per hour
• Performance-based incentives and lucrative employee referral bonuses
• Comprehensive benefits including medical, dental, and vision insurance, as well as a registered retirement savings plan
• Opportunities for career advancement, with 80% of managers promoted from within
• Flexible work-from-home arrangement
• Participation in diversity and inclusion programs, networking opportunities, and wellness initiatives

What to Expect (Job Responsibilities):

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Assist customers in resolving basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences with a positive attitude

What is Required (Qualifications):

• Must be fluent in both French and English
• At least 1 year of customer service experience
• High school diploma or GED
• A quiet and distraction-free home working environment
• Strong computer navigation skills and the ability to multitask effectively

How to Stand Out (Preferred Qualifications):

• Previous experience in a remote customer service role
• Familiarity with automotive products or services
• Strong desire to learn new technologies and software

#CustomerService #RemoteWork #BilingualJobs #CareerGrowth #DiversityAndInclusion

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