Work-From-Anywhere (Canada) Digital Help Agent – Immediate Hiring

Mashreq Bank; Remote; CAD 60,000 - 80,000; Full time

Job summary

A dynamic digital support firm in Canada is seeking motivated individuals as Digital Help Agents. This fully remote role involves providing effective support through digital channels. Candidates should be detail-oriented and customer-focused, with excellent communication skills. Flexible hours and competitive compensation are offered, promoting a positive, growth-oriented work environment.

Benefits

Fully remote position

Competitive compensation

Training and development opportunities

Supportive work culture

Opportunity for career growth

Qualifications

• Previous experience in customer service is preferred but not mandatory.
• Experience with online communication tools is a plus.
• Familiarity with e-commerce or digital platforms is advantageous.

Responsibilities

• Respond promptly to customer inquiries via email and chat.
• Troubleshoot and resolve client issues, escalating when necessary.
• Maintain accurate records of customer interactions.

Skills

Excellent written and verbal communication skills in English

Strong problem-solving skills

Comfortable navigating digital tools

Ability to multitask

Self-motivated

Tools

CRM systems

Zoom

Teams

Slack

Job description

Job Summary

Houston Skilled Consultancy is seeking motivated and tech-savvy individuals across Canada to join our team as Digital Help Agents. This is a fully remote, work‑from‑anywhere opportunity designed for individuals who thrive in a dynamic, digital‑first environment. As a Digital Help Agent, you will be the first point of contact for our clients, providing timely and effective support through digital channels. The ideal candidate is customer‑focused, detail‑oriented, and ready to deliver exceptional service in a fast‑paced virtual environment.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and digital support platforms.

• Troubleshoot and resolve client issues, escalating complex cases to the appropriate internal teams when necessary.

• Maintain accurate records of customer interactions, issues, and resolutions using CRM tools.

• Identify opportunities to improve customer experience and contribute to process optimization initiatives.

• Stay up-to-date with product knowledge, services, and company policies to provide informed assistance.

• Uphold Houston Skilled Consultancys commitment to high-quality digital support and client satisfaction.

Required Skills and Qualifications

• Excellent written and verbal communication skills in English.

• Strong problem‑solving skills with an analytical mindset.

• Comfortable navigating digital tools, platforms, and CRM systems.

• Ability to multitask and manage time efficiently in a remote work environment.

• Self‑motivated and able to work independently while collaborating effectively with a virtual team.

Experience

• Previous experience in customer service, technical support, or digital assistance is preferred but not mandatory.

• Experience with online communication tools (Zoom, Teams, Slack) is a plus.

• Familiarity with e‑commerce, SaaS, or digital platforms is advantageous.

Working Hours

• Flexible work schedule with options for part‑time or full‑time engagement.

• Candidates should be able to commit to a minimum of 20 hours per week.

• Availability during standard Canadian business hours is preferred, with occasional evening or weekend shifts depending on client needs.

Knowledge, Skills, and Abilities

• Proficient in computer applications, internet navigation, and basic troubleshooting.

• Strong organizational skills with keen attention to detail.

• Ability to adapt quickly to new technologies and workflows.

• Excellent interpersonal skills with a professional and empathetic approach to customer interactions.

Benefits

• Fully remote position with work‑from‑anywhere flexibility within Canada.

• Competitive compensation with performance‑based incentives.

• Training and development opportunities to enhance digital support skills.

• Supportive and collaborative virtual work culture.

• Opportunity for career growth within Houston Skilled Consultancy.

Why Join

Houston Skilled Consultancy is committed to empowering its employees with flexibility, growth opportunities, and a positive digital‑first work environment. Joining our team means contributing to a company that values innovation, client satisfaction, and employee development. As a Digital Help Agent, you will gain valuable experience while working from the comfort of your own home.

How to Apply

Interested candidates can submit their application online by sending a resume and a brief cover letter highlighting relevant skills and experience to us. Applications will be reviewed on a rolling basis, and selected candidates will be contacted for immediate onboarding.