Jobs in Mississauga, Canada

As the APAC Localization Manager you are responsible for maintaining our global tone of voice and creative intention in our four (4) supported languages while also ensuring we respect cultural nuances and authenticity to local audiences. You help drive our global language strategy and are an integral part of ensuring the success of our internal and external communication with brand and product within the Asia-Pacific region.

You will work as part of the APAC Operations team to ensure content is localized with precision – not just translated, and resonates with the local customers and team while staying true to our brand ethos. You will work in close partnership with the global and regional teams – Retail Operations, Training, and Product teams based in Tokyo, Korea, Taiwan, Australia, and Vancouver.

If you were the APAC Localization Manager now, here are some of the core activities you would be doing:

• Localization & Transcreation - Lead the end to end localization process for all brand and product content across APAC (ex: retail, ecomm, marketing campaigns, social, email, product copy, packaging, customer service scripts). Ensure high quality transcreation that aligns with brand tone, voice, and technical product language. Intervene as needed on translated content to ensure consistency and quality of work are elevated. Collaborate with UX, legal, and compliance teams to ensure content is locally appropriate and compliant.

• Project Management - Manage localization timelines and deliverables across multiple markets (Japan, Korea, Taiwan, ANZ). Lead and support regional recruitment of writers, editors, translators, brand reviewers, and working closely with them to ensure they understand the requirements, scope and priority of each project. Lead localization projects with cross-functional teams for campaigns and marketing content, CRM, e-mails, product and web copy, retail, and more. Manage the maintenance of translation glossaries and memories. Develop and implement processes to increase efficiency, and manage cost and time to market for localized versions. Managing translation budget planning, invoices, and monthly reconciliations.

• Market Collaboration - Partner with regional teams to understand cultural or regional nuances and communicating this information for the global marketing team, with the goal of producing creative content that is regionally relevant and successful. Collaborate on the research and incorporation of industry best practices, innovations, and tools.

• You have 5+ years’ work experience, with at least 3 years in a Localization or Language Management position ideally in retail or technical performance oriented brands
• You have proven success in a deadline-driven role delivering projects with multiple components and multiple stakeholders
• You have experience working with TMS, LLM and other translation tools
• You have experience working with Project Management tools
• You are familiar with numerous languages; native speaker of at least one or more APAC languages - Japanese, Korean, or Mandarin is ideal. Fluency in English is required.
• You are a creative as well as strategic thinker who can demonstrate strong organizational and management skills.
• You set a clear vision, align your partners around common objectives, and foster commitment to these objectives
• You remain highly flexible and adaptable when faced with ambiguity
• You have exceptional cross-cultural communication skills
• You effectively balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it