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Service Engineer
Job summary
A maritime technology start-up is seeking a Service Technician to support technical operations and customer service. The role requires a maritime background, technical experience, and fluency in English. Candidates with CAD skills and a problem-solving mindset will thrive. This is a remote position with required travel within Europe.
Benefits
Qualifications
- Minimum 3 years of work experience in a technical, hands-on role.
- Comfortable with mechanical installations or working with marine equipment on-site.
- Willingness to travel within Europe and occasionally beyond.
Responsibilities
- Assist sales team with technical documentation, pre-sales consultations, and demos.
- Support installation partners during deployments of the AnchorGuardian system.
- Troubleshoot complex issues escalated from first-line support.
Skills
Remote within EU | Travel Required | Full-time
SYR is representing a pioneering maritime technology start-up, delivering the world's first real-time anchor monitoring system. Our solution makes anchoring safer, more sustainable, and proactive by providing intelligence that previously did not exist.
We are now seeking a Service Technician to strengthen our field operations and technical support - a role critical to our growth and customer success.
- As our Service Technician, you will be the technical backbone supporting:
- Sales Team - Assist with technical documentation, pre-sales consultations, and demos
- Installers - Support installation partners during deployments of the AnchorGuardian system
- Customer Support (Level 2) - Troubleshoot complex issues escalated from first-line support
- Training - Conduct onboarding and technical training for distributors and partners
- Collaborate with R&D to feed field insights back into product development
- Participate in international installations, sea trials, and pilot programs
- Maritime background or strong interest - ideally a former Chief Engineer or similar
- Minimum 3 years of work experience in a technical, hands-on role
- Fluent English (spoken & written); Italian, French, or Spanish a strong plus
- Skilled in CAD design (e.g. SolidWorks, AutoCAD)
- You take initiative and ownership without waiting for direction
- Strong communication and problem-solving skills; customer-facing experience preferred
- Familiarity with marine electronics, experience with marine electronics, sensors, or system integration (NMEA etc.) is a strong plus
- Comfortable with mechanical installations or working with marine equipment on-site
- Willingness to travel within Europe and occasionally beyond
- Location: Remote (preferred base in the Mediterranean region)
- EU citizenship required (legal work eligibility in the EU)
- Be part of a category-defining innovation in maritime safety
- Work in a fast-paced, mission-driven environment
- Flexible remote work setup, with regular travel to mainly in the Mediterranean
- Competitive compensation and opportunity for long-term growth
- Enjoy solving real-world technical problems
- Are comfortable being the face of the company in the field
- Thrive in fast-moving, collaborative teams
- Want to be part of something truly novel and impactful
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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