Service Engineer

SY Recruitment; United Kingdom; Remote; GBP 80,000 - 100,000; Full time

Job summary

A maritime technology start-up is seeking a Service Technician to support technical operations and customer service. The role requires a maritime background, technical experience, and fluency in English. Candidates with CAD skills and a problem-solving mindset will thrive. This is a remote position with required travel within Europe.

Benefits

Competitive compensation

Flexible remote work setup

Opportunity for long-term growth

Qualifications

• Minimum 3 years of work experience in a technical, hands-on role.
• Comfortable with mechanical installations or working with marine equipment on-site.
• Willingness to travel within Europe and occasionally beyond.

Responsibilities

• Assist sales team with technical documentation, pre-sales consultations, and demos.
• Support installation partners during deployments of the AnchorGuardian system.
• Troubleshoot complex issues escalated from first-line support.

Skills

Maritime background or strong interest

Fluent English (spoken & written)

Skilled in CAD design (e.g. SolidWorks, AutoCAD)

Strong communication and problem-solving skills

Familiarity with marine electronics

Job description

Overview

Remote within EU | Travel Required | Full-time

SYR is representing a pioneering maritime technology start-up, delivering the world's first real-time anchor monitoring system. Our solution makes anchoring safer, more sustainable, and proactive by providing intelligence that previously did not exist.

We are now seeking a Service Technician to strengthen our field operations and technical support - a role critical to our growth and customer success.

Responsibilities

• As our Service Technician, you will be the technical backbone supporting:

• Sales Team - Assist with technical documentation, pre-sales consultations, and demos
• Installers - Support installation partners during deployments of the AnchorGuardian system
• Customer Support (Level 2) - Troubleshoot complex issues escalated from first-line support
• Training - Conduct onboarding and technical training for distributors and partners
• Collaborate with R&D to feed field insights back into product development
• Participate in international installations, sea trials, and pilot programs

Qualifications

• Maritime background or strong interest - ideally a former Chief Engineer or similar
• Minimum 3 years of work experience in a technical, hands-on role
• Fluent English (spoken & written); Italian, French, or Spanish a strong plus
• Skilled in CAD design (e.g. SolidWorks, AutoCAD)
• You take initiative and ownership without waiting for direction
• Strong communication and problem-solving skills; customer-facing experience preferred
• Familiarity with marine electronics, experience with marine electronics, sensors, or system integration (NMEA etc.) is a strong plus
• Comfortable with mechanical installations or working with marine equipment on-site
• Willingness to travel within Europe and occasionally beyond
• Location: Remote (preferred base in the Mediterranean region)
• EU citizenship required (legal work eligibility in the EU)

Why Join Us?

• Be part of a category-defining innovation in maritime safety
• Work in a fast-paced, mission-driven environment
• Flexible remote work setup, with regular travel to mainly in the Mediterranean
• Competitive compensation and opportunity for long-term growth

You are a great fit if you:

• Enjoy solving real-world technical problems
• Are comfortable being the face of the company in the field
• Thrive in fast-moving, collaborative teams
• Want to be part of something truly novel and impactful