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Remote Payroll Product Support Specialist
Job summary
A payroll technology company is seeking a Product Support Specialist in Calgary, Alberta. You'll work directly with customers to resolve payroll-related queries and collaborate with various teams. Ideal candidates should possess payroll knowledge, PCP Certification, and experience in customer support within a SaaS environment. This role emphasizes independent work and offers a remote-friendly culture, contributing directly to the company's growth and innovation.
Benefits
Qualifications
- 6 months to 2 years experience in payroll processing or in a payroll processing environment.
- Experience in customer support/service within a SaaS company is an asset.
Responsibilities
- Connect with customers to answer questions and help resolve payroll issues.
- Work with Product Support and other teams to resolve customer support concerns.
- Act as a product/payroll knowledge specialist to new Customer Support Representatives.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.