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Bilingual Client Support Specialist (EN/FR)
Job summary
A leading HR technology firm based in Canada is seeking a Bilingual Client Support Associate. This position requires bilingual fluency in English and French, as well as knowledge of Canadian payroll regulations. The role involves providing exceptional support, troubleshooting client inquiries, and working closely with various internal teams to ensure client satisfaction. This remote position offers a flexible working environment along with numerous benefits.
Benefits
Qualifications
- 1+ years of client support or client management experience.
- Ability to juggle multiple tickets simultaneously.
- Experience working in a start-up or fast-paced environment.
Responsibilities
- Provide timely support to clients in English and French via email and video calls.
- Troubleshoot client inquiries related to HR and payroll products.
- Act as a liaison between clients and internal teams.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.