Bilingual Client Support Specialist (EN/FR)

Employment Hero; Canada; Remote; CAD 50,000 - 70,000; Full time

Job summary

A leading HR technology firm based in Canada is seeking a Bilingual Client Support Associate. This position requires bilingual fluency in English and French, as well as knowledge of Canadian payroll regulations. The role involves providing exceptional support, troubleshooting client inquiries, and working closely with various internal teams to ensure client satisfaction. This remote position offers a flexible working environment along with numerous benefits.

Benefits

Employee share options

Generous parental leave policy

Learning and development opportunities

WFH office expense budget

Qualifications

• 1+ years of client support or client management experience.
• Ability to juggle multiple tickets simultaneously.
• Experience working in a start-up or fast-paced environment.

Responsibilities

• Provide timely support to clients in English and French via email and video calls.
• Troubleshoot client inquiries related to HR and payroll products.
• Act as a liaison between clients and internal teams.

Skills

Bilingual fluency in English and French

Knowledge of Canadian payroll

Exceptional organizational skills

Excellent interpersonal and communication skills

Proactive, solution-oriented mindset

Tech savvy

Analytical mindset

Job description

A leading HR technology firm based in Canada is seeking a Bilingual Client Support Associate. This position requires bilingual fluency in English and French, as well as knowledge of Canadian payroll regulations. The role involves providing exceptional support, troubleshooting client inquiries, and working closely with various internal teams to ensure client satisfaction. This remote position offers a flexible working environment along with numerous benefits.